Customer Services Representative - Thames

Waikato District Councils; New Zealand; On-site; NZD 42,000 - 54,000; Full time

Job summary

Waikato District Councils in Thames are seeking a confident Customer Services Representative to join the team and deliver front-line support across council services. You will handle payments, answer calls and emails, and assist with a wide range of enquiries in the Thames office.

This busy role requires excellent communication skills, the ability to stay calm under pressure, and a customer-first approach while supporting the wider Customer Services team across the district.

Qualifications

• Experience in a customer service role.
• Excellent interpersonal and communication skills.
• Solid MS Office skills and the ability to pick up new systems.

Responsibilities

• Processing and receipting customer payments.
• Answering incoming telephone calls and providing information and assistance.
• Processing all incoming emails to Council.
• Administrative tasks such as hall bookings, utility connections, wedding bookings and enquiries.
• Responding to rates enquiries and providing general rates information.
• Providing information relating to Building Consents and Resource Consents.
• Booking building inspections and assisting with bylaws questions.
• Managing a broad range of general customer enquiries.
• Providing cemetery administration support and information.
• Providing information relating to rubbish and recycling services.
• Processing AA transactions and enquiries, including motor vehicle registration and driver licensing services.

Skills

Customer service

Interpersonal skills

Communication

Phone support

Tools

MS Office

Job description

Customer Services Representative - Thames

Customer Services Representative - Thames

• Provide exceptional customer service and team support
• Be the link between Council, community, customers and contractors
• Based in our Thames Office

About the role

We are seeking a confident, motivated customer services star to bring their skills and enthusiasm to a great team, delivering customer services in our Thames office. The role sits within the team providing front-of-house, digital and phone communications and is part of the wider Customer Services team across the district.

How you fit

The Customer Service Representative role is the link between Council, customers, contractors of Council and their customers, in alignment with the core values of the Customer Services Team.

This role is based in Thames and is responsible for providing exceptional front-line customer service across a wide range of Council services. Key responsibilities include:

• Processing and receipting customer payments.
• Answering incoming telephone calls and providing accurate information and assistance to customers.
• Processing all incoming emails to Council
• Undertaking administrative tasks, including:
  • Hall bookings
  • Utility connections
  • Wedding bookings and enquiries
• Responding to rates enquiries and providing general rates information.
• Providing information relating to Building Consents and Resource Consents.
• Booking building inspections
• Assisting customers with enquiries regarding Council bylaws and regulations.
• Managing a broad range of general customer enquiries.
• Providing cemetery administration support and information.
• Providing information relating to rubbish and recycling services.
• Processing AA transactions and enquiries, including motor vehicle registration and driver licensing services.

About you

The role is varied and busy so you will be someone who thrives when under pressure, a communication star who has excellent written and verbal skills and impressive customer service.

You will find prioritising easy and all this with a smile on your face and a personality that lets you develop strong working relationships and still have a laugh or two.

A full driver's licence is a requirement for this position.

In your application you will need to demonstrate:

• Experience in a customer service role ·
• Excellent interpersonal and communication skills
• Solid MS Office skills and the ability to pick up new systems

Our culture, based around accountability and working together, empowers our team to achieve outcomes they didn't think possible.

Applications will close 22 September 2026