Customer Services Representative - Thames

Join Our Team, Waikato; Auckland; Hybrid; NZD 45,000 - 60,000; Full time

Job summary

Thames Council is seeking a proactive Customer Services Representative to join the Thames office. You will be the front-line link between the Council, customers, contractors and the community, delivering high-quality service across a broad range of Council services.

The role involves front-of-house, digital and phone communications, handling payments, bookings and information on rates, consents, by-laws, inspections and recycling services. A full driver’s licence is required.

Qualifications

• Experience in a customer service role.
• Excellent interpersonal and communication skills.
• Solid MS Office skills and the ability to pick up new systems.

Responsibilities

• Processing and receipting customer payments.
• Answering incoming telephone calls and providing accurate information and assistance to customers.
• Processing all incoming emails to Council
• Undertaking administrative tasks, including hall bookings, utility connections, wedding bookings and enquiries.
• Responding to rates enquiries and providing general rates information.
• Providing information relating to Building Consents and Resource Consents.
• Booking building inspections
• Assisting customers with enquiries regarding Council bylaws and regulations.
• Managing a broad range of general customer enquiries.
• Providing cemetery administration support and information.
• Providing information relating to rubbish and recycling services.
• Processing AA transactions and enquiries, including motor vehicle registration and driver licensing services.

Skills

Customer service

Interpersonal skills

MS Office

Verbal & written communication

Job description

Customer Services Representative - Thames

Customer Services Representative – Thames

• Provide exceptional customer service and team support
• Be the link between Council, community, customers and contractors
• Based in our Thames Office

About the role

We are seeking a confident, motivated customer services star to bring their skills and enthusiasm to a great team, delivering customer services in our Thames office. The role sits within the team providing front-of-house, digital and phone communications and is part of the wider Customer Services team across the district.

How you fit

The Customer Service Representative role is the link between Council, customers, contractors of Council and their customers, in alignment with the core values of the Customer Services Team.

This role is based in Thames and is responsible for providing exceptional front-line customer service across a wide range of Council services. Key responsibilities include:

• Processing and receipting customer payments.
• Answering incoming telephone calls and providing accurate information and assistance to customers.
• Processing all incoming emails to Council
• Undertaking administrative tasks, including:
  • Hall bookings
  • Utility connections
  • Wedding bookings and enquiries
• Responding to rates enquiries and providing general rates information.
• Providing information relating to Building Consents and Resource Consents.
• Booking building inspections
• Assisting customers with enquiries regarding Council bylaws and regulations.
• Managing a broad range of general customer enquiries.
• Providing cemetery administration support and information.
• Providing information relating to rubbish and recycling services.
• Processing AA transactions and enquiries, including motor vehicle registration and driver licensing services.

About you

The role is varied and busy so you will be someone who thrives when under pressure, a communication star who has excellent written and verbal skills and impressive customer service.

You will find prioritising easy and all this with a smile on your face and a personality that lets you develop strong working relationships and still have a laugh or two.

A full driver’s licence is a requirement for this position.

• Experience in a customer service role
• Excellent interpersonal and communication skills
• Solid MS Office skills and the ability to pick up new systems

Our culture, based around accountability and working together, empowers our team to achieve outcomes they didn't think possible.

Applications will close 22 September 2026