Front Desk & Sales Support Specialist

Firstlight Frozen Ltd; Gisborne; On-site; NZD 29,000 - 34,000; Full time

Job summary

Firstlight Frozen Ltd is seeking an friendly and organised front-of-house/administrative assistant in Gisborne, NZ. You will welcome customers in person and by phone, take orders, and support the sales and office teams with enquiries and emails.

The role involves handling orders, maintaining a tidy front office, and assisting with general accounts and admin tasks. Prior customer service or admin experience is advantageous, with a focus on reliability and initiative.

Qualifications

• Excellent customer service and communication skills.
• Organised, accurate and computer-literate.
• Ability to multitask in a busy environment.
• Reliable, team player with initiative.
• Previous customer service or admin experience is a plus.

Responsibilities

• Welcoming customers and answering incoming calls.
• Taking and processing customer orders.
• Handling enquiries and monitoring sales emails.
• Advising on unavailable products and alternatives.
• General administration, accounts and sales support.

Skills

Customer service

Communication

Organisation

Computer literacy

Education

Reception/Administration experience advantageous

Tools

MS Office

CRM software

Job description

Firstlight Frozen Ltd is seeking an friendly and organised front-of-house/administrative assistant in Gisborne, NZ. You will welcome customers in person and by phone, take orders, and support the sales and office teams with enquiries and emails.

The role involves handling orders, maintaining a tidy front office, and assisting with general accounts and admin tasks. Prior customer service or admin experience is advantageous, with a focus on reliability and initiative.