Executive Pa To Director – Auckland (Full-Time)

Rj & Rg Mcleay; Bay of Plenty; On-site; NZD 44,000 - 51,000; Full time

Benefits offered by this job

Iconic brand continues to grow

Ongoing training and development

Fantastic company culture/ supportive?

Job summary

Rj & Rg Mcleay in Tauranga is seeking an Office Manager to organise office workflows, bookings and service priorities, coordinating workshop and mobile appointments with the technical team.

You will lead reception and admin, supervise staff, manage customer enquiries, invoicing and records, and maintain supplier relations. This permanent full-time position offers NZ$32.00 to NZ$37.00 per hour, with 30–40 hours weekly and a strong focus on accuracy, safety and customer service.

Qualifications

• NZQA diploma level 5 or higher in business admin or equivalent, or 3+ years management experience.
• Strong leadership and communication skills.
• Ability to supervise staff and manage operations during shifts.

Responsibilities

• Organise office workflows, bookings, and service priorities; coordinate workshop and mobile appointments with the technical team.
• Direct and supervise reception and administrative work, allocate daily tasks, check accuracy and staff training.
• Manage customer enquiries, quotations, complaints and follow-ups; liaise with insurers, brokers and customers on claim approvals.
• Oversee invoicing, supplier invoices, monthly statements and credit control; prepare financial information for management.
• Coordinate office supplies, monitor deliveries and resources.
• Maintain relationships with dealerships, fleet clients and suppliers; organise account reviews.
• Coordinate newsletters, social media, promotional material and networking with business owners.
• Maintain confidential customer and insurance records, safe office practices and administrative procedures.
• Provide occasional chip repair or ADAS calibration support during busy periods when trained.

Skills

Leadership

Customer service

Office administration

Cash handling

Education

NZQA Diploma Level 5 in Business Administration/Management

Tools

MS Office

Invoicing software

Job description

Office Manager

Location: 64A Maleme Street, Greerton, Tauranga 3112, Bay of Plenty

Employment: Permanent full-time

Pay: NZ$32.00 to NZ$ 37.00 per hour, according to skills and experience

Hours: Minimum 30 guaranteed hours per week; maximum 40 hours per week

Key responsibilities

• Organise office workflows, booking systems and service priorities; coordinate workshop and mobile appointments with the technical team.
• Direct and supervise reception and administrative work, allocate daily tasks, check accuracy and support staff training.
• Manage customer enquiries, quotations, complaints and follow-ups; liaise with insurers, brokers and customers on claim approvals.
• Oversee job records, invoicing, supplier invoice checks, monthly statements and credit control; prepare financial information for management and the accountant.
• Coordinate office supplies and glass orders with technicians and suppliers; monitor deliveries, office equipment and administrative resources.
• Maintain relationships with dealerships, panel beaters, fleet clients and suppliers; organise account reviews and commercial follow ups.
• Coordinate newsletters, social media, promotional material and networking activities alongside the business owners.
• Maintain confidential customer and insurance records, safe office practices and consistent administrative procedures.
• Provide occasional chip repair or ADAS calibration support during busy periods only when appropriately trained and certified.

Minimum requirements

A relevant NZQA diploma level 5 or above in business administration, management or a related field, or an equivalent overseas qualification; OR at least three years of relevant experience in management or comparable operations.

Important Eligibility and Compliance

New Zealand citizens and residents are encouraged to apply.

Benefits and Perks

• Iconic brand continues to grow
• Ongoing training and development opportunities
• Fantastic company culture/ supportive management team
• Leading the way with food retail and quality at the best prices, this company has taken the country by storm with its commitment to excellence in customer experience, high internal standards and inclusive company culture.
• Being a Customer Service Assistant in this business is all about providing excellent customer service experience.

Key Duties and Responsibilities (Additional Context)

• Supervises daily restaurant operations and ensures smooth food and beverage service.
• Manages and coordinates front-of-house staff during assigned shifts.
• Ensures customers receive friendly, professional and efficient service.
• Handles customer enquiries, complaints and special requests.
• Monitors food presentation, buffet replenishment and dining area cleanliness.
• Assists with staff rostering, training and performance monitoring.
• Oversees opening and closing procedures, including cash handling and daily sales reconciliation.
• Monitors stock levels and assists with ordering food, beverages and other supplies.
• Ensures compliance with food safety, hygiene and workplace health and safety standards.
• Coordinates with kitchen staff to maintain efficient food service.
• Maintains accurate records of daily sales, stock and operational activities.
• Assists the Restaurant Manager with implementing operational procedures and maintaining service standards.
• Ensures the restaurant operates efficiently during busy periods, weekends and public holidays.

Required Skills and Qualifications

• Level 2 qualification or 1 years’ experience
• Strong leadership, communication and customer service skills.
• Ability to supervise staff and manage restaurant operations during assigned shifts.
• Good knowledge of food safety and hygiene practices.
• Ability to handle cash, manage stock and resolve customer complaints.
• Strong organisational and problem-solving skills.
• Ability to work independently and as part of a team.
• Willingness to work evenings, weekends and public holidays as required.