Sales and Service Assistant - Full-time - Gisborne

Farmers Trading Company Ltd; Gisborne; Hybrid; NZD 38,000 - 48,000; Full time

Job summary

Farmers Trading Company Ltd is seeking a Sales and Service Assistant in Gisborne to deliver exceptional customer service with a merchandising focus. You will present ranges, set up promotions, and implement season plans while advising across departments and coaching new staff.

The role requires 3–4 years in personalised retail sales, in-store styling experience, and a proactive, energetic attitude suitable for a fast-paced department store environment.

Qualifications

• 3–4 years of experience in personalised retail service and sales.
• Background in in-store styling or personal shopping.
• Proven ability to set up promotions and implement season adjacency plans.
• Solid understanding of visual merchandising principles.

Responsibilities

• Present product ranges attractively and professionally to inspire customers.
• Set up in-store promotions accurately and on schedule.
• Implement new season plans to ensure merchandise flows logically and draws attention.
• Provide personalised service, consulting with customers to meet their needs.
• Advise across departments with wide product knowledge.
• Coach new team members and uphold high service standards.

Skills

Personalised retail service

Visual merchandising

Promotions setup

In-store styling / personal shopping

Customer service

Job description

Sales and Service Assistant - Full-time - Gisborne

Experienced Retail Assistant- Merchandising Focus

Rostered Hours:

At New Zealand's leading department store, we understand the value of delivering exceptional service that goes above and beyond for our loyal customers.

We're currently on the lookout for a dedicated Retail Assistant with a strong focus on merchandising to join our(Store name) team. If you have 3-4 years of experience in personalised retail sales, and a passion for creating an outstanding in-store experience, we want to hear from you!

What does a day-to-day look like?

In this role, you'll combine your merchandising skills with exceptional customer service by:

• Presenting our product ranges attractively and professionally to inspire and engage customers
• Setting up in-store promotions accurately and on schedule, ensuring offers are clear and compelling
• Implementing new season plans, making sure merchandise flows logically and draws customer attention

As a service and selling expert, your role will also include:

• Providing personalised service, consulting with customers to understand and meet their unique needs
• Advising across multiple departments, drawing on your wide product knowledge and experience
• Coaching new team members, leading by example to uphold high service standards

What will you bring to the role?

To succeed in this role, you'll bring:

• 3-4 years of experience in a personalised retail service and sales role
• A background in in-store styling or personal shopping
• Proven ability to set up promotions and implement new season adjacency plans
• A solid understanding of visual merchandising principles
• A positive, energetic attitude and flexibility to thrive in a fast-paced retail environment

Entitlement to work in New Zealand
In accordance with the Immigration Act 2009, you will be asked to provide evidence of your entitlement to work in New Zealand during the selection process. If invited to interview, you will be required to bring original documentation with you. Please refer to our Frequently Asked Questions on our Contact Us page for more information.