RECEPTIONIST/SALES SUPPORT

Firstlight Frozen; Gisborne; On-site; NZD 29,000 - 34,000; Full time

Job summary

Firstlight Frozen Ltd is seeking an friendly and organised front-of-house/administrative assistant in Gisborne, NZ. You will welcome customers in person and by phone, take orders, and support the sales and office teams with enquiries and emails.

The role involves handling orders, maintaining a tidy front office, and assisting with general accounts and admin tasks. Prior customer service or admin experience is advantageous, with a focus on reliability and initiative.

Qualifications

• Excellent customer service and communication skills.
• Organised, accurate and computer-literate.
• Ability to multitask in a busy environment.
• Reliable, team player with initiative.
• Previous customer service or admin experience is a plus.

Responsibilities

• Welcoming customers and answering incoming calls.
• Taking and processing customer orders.
• Handling enquiries and monitoring sales emails.
• Advising on unavailable products and alternatives.
• General administration, accounts and sales support.

Skills

Customer service

Communication

Organisation

Computer literacy

Education

Reception/Administration experience advantageous

Tools

MS Office

CRM software

Job description

You'll be the first point of contact for our customers, providing helpful service in person, over the phone and by email, while supporting our sales and office teams.

Key responsibilities:

Welcoming customers and answering incoming calls

Taking and processing customer orders accurately

Handling customer enquiries and monitoring sales emails

Advising customers of unavailable products and offering alternatives

Keeping with general administration, accounts and sales support

Keeping our front office tidy and welcoming

About you:

Great customer service and communication skills

Organised, accurate and comfortable using computers

Can manage a variety of tasks in a busy environment

Reliable, works well with others and shows initiative

Previous customer service, reception or administration experience would be an advantage