Front Desk & Client Experience Host

JobSpace; Christchurch; On-site; NZD 40,000 - 56,000; Full time

Benefits offered by this job

Discretionary bonus opportunities

Global PwC network opportunities

Wellbeing allowance

Sonder/EAP/Headspace

Paid sick leave and health insurance

Annual leave and recognition days

Job summary

PwC New Zealand in Ōtautahi / Christchurch seeks a client-focused receptionist and workplace coordinator to deliver a seamless, professional experience across reception, meeting rooms, events and front-of-house support. You’ll ensure high standards of service for clients, staff and visitors every day.

You’ll coordinate bookings, assist with events and catering, support IT/facilities, and help maintain a well-run, safe, and welcoming office environment.

Qualifications

• Professional education or training in hospitality, customer service, business administration, facilities, events, or related field beneficial but not essential.
• Additional training in food safety, barista skills, first aid, health and safety or similar areas advantageous.
• Previous receptionist, hospitality or similar customer-facing role experience in a professional services or corporate environment.
• Positive attitude with a genuine commitment to delivering exceptional client experience.
• Strong verbal and written communication, including a professional phone manner.

Responsibilities

• Welcoming clients, visitors, contractors and staff with a high standard of customer service.
• First point of contact for office enquiries, calls and day-to-day workplace support.
• Support meeting room bookings, room setup and reset, ensuring spaces look exceptional.
• Coordinate catering, front of house support and barista service for meetings and events.
• Liaise with IT and Facilities to resolve room, AV or maintenance issues.
• Assist with event setup, pack-down and general coordination.
• Support mail, courier, stationery and other day-to-day workplace needs.
• Assist with access processes, workplace setup changes and facilities coordination as required.
• Maintain checklists and process documents; perform administrative tasks accurately.
• Identify opportunities to improve service delivery and workplace experience.
• Support safety tasks such as First Aider and Fire Warden duties as required.

Skills

Hospitality experience

Customer service

Reception/front desk experience

Verbal and written communication

Professional phone manner

Attention to detail

Teamwork

Adaptability

MS Word & Excel

Willingness to learn new systems

Education

Professional education or training in hospitality or business administration

Tools

Microsoft Word

Excel

Job description

PwC New Zealand in Ōtautahi / Christchurch seeks a client-focused receptionist and workplace coordinator to deliver a seamless, professional experience across reception, meeting rooms, events and front-of-house support. You’ll ensure high standards of service for clients, staff and visitors every day.

You’ll coordinate bookings, assist with events and catering, support IT/facilities, and help maintain a well-run, safe, and welcoming office environment.