Food & Beverage Team Leader

Accor; Queenstown; Presencial; NZD 35 000 - 50 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Staff meals provided

Uniforms washed daily

Accor Heartist Benefits

Employee Assistance Program

Shared staff accommodation available

Resumo da oferta

Novotel Queenstown Lakeside is seeking a hands-on Food & Beverage Team Leader to deliver friendly, professional service in our busy restaurant and bar.

You will lead by example, support teammates during service, handle order accuracy, upsell hotel offers, and maintain high standards of hygiene and safety.

Applicants must have at least 2 years F&B experience in hotels or venues and be willing to work weekends and public holidays in a rotating roster.

Qualificações

• At least 2 years of relevant experience in food and beverage service within a hotel, restaurant or bar environment.
• Demonstrated experience providing high‑quality, guest‑facing service in a busy hospitality setting.
• Good knowledge of beverages, including beer, wine, spirits and cocktails.
• Strong communication and interpersonal skills, with the ability to work effectively with people from diverse backgrounds.
• A guest‑focused approach, attention to detail and a positive, professional attitude.
• Good organisation skills and the ability to manage competing priorities during busy service periods.
• A commitment to food safety, workplace health and safety, hygiene and responsible service of alcohol.
• Flexibility to work a rotating roster, including weekends and public holidays.

Responsabilidades

• Provide friendly, efficient and professional food and beverage service in accordance with hotel standards.
• Welcome guests, take orders accurately, serve food and beverages, and ensure timely delivery and presentation.
• Coordinate with kitchen and bar teams to support smooth service and minimise delays.
• Assist with accurate billing, payment processing and reconciliation of shift transactions.
• Provide guidance and day‑to‑day support to Food & Beverage team members during service.
• Assist with team briefings, new‑starter induction and maintaining consistent service standards.
• Encourage appropriate upselling and promote hotel offers, products and services.
• Assist with stock control, stocktakes, equipment care and reporting breakages.
• Maintain restaurant and bar cleanliness, food hygiene and responsible service of alcohol standards.
• Respond professionally to guest requests and feedback, escalating operational concerns to the appropriate manager.
• Follow hotel policies, workplace health and safety requirements, and all relevant operational procedures.

Conhecimentos

Guest service

Communication

Team support

Time management

Upselling

Descrição da oferta de emprego

Company Description

Join our Food & Beverage team at Novotel Queenstown Lakeside!

Are you passionate about hospitality and creating memorable guest experiences? We are looking for an enthusiastic and service-focused Food & Beverage Team Leader to join our team at Novotel Queenstown Lakeside. In this hands‑on role, you will deliver friendly, professional food and beverage service while supporting the smooth running of our restaurant and bar operations. You will lead by example during service, assist team members with daily operational tasks, and help maintain the high standards our guests expect. If you enjoy working in a busy hotel environment, have a positive attitude and take pride in excellent customer service, we would love to hear from you.

Key responsibilities

• Provide friendly, efficient and professional food and beverage service in accordance with hotel standards.
• Welcome guests, take orders accurately, serve food and beverages, and ensure timely delivery and presentation.
• Coordinate with kitchen and bar teams to support smooth service and minimise delays.
• Assist with accurate billing, payment processing and reconciliation of shift transactions.
• Provide guidance and day‑to‑day support to Food & Beverage team members during service.
• Assist with team briefings, new‑starter induction and maintaining consistent service standards.
• Encourage appropriate upselling and promote hotel offers, products and services.
• Assist with stock control, stocktakes, equipment care and reporting breakages.
• Maintain restaurant and bar cleanliness, food hygiene and responsible service of alcohol standards.
• Respond professionally to guest requests and feedback, escalating operational concerns to the appropriate manager.
• Follow hotel policies, workplace health and safety requirements, and all relevant operational procedures.

Qualifications

• At least 2 years of relevant experience in food and beverage service within a hotel, restaurant or bar environment.
• Demonstrated experience providing high‑quality, guest‑facing service in a busy hospitality setting.
• Good knowledge of beverages, including beer, wine, spirits and cocktails.
• Strong communication and interpersonal skills, with the ability to work effectively with people from diverse backgrounds.
• A guest‑focused approach, attention to detail and a positive, professional attitude.
• Good organisation skills and the ability to manage competing priorities during busy service periods.
• A commitment to food safety, workplace health and safety, hygiene and responsible service of alcohol.
• Flexibility to work a rotating roster, including weekends and public holidays.

Why work for Novotel, Queenstown?

• Staff meals provided while on shift
• Uniforms washed and laundered daily.
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Access to our Employee Assistance Program
• Full Time - Permanent 30 hours week
• Flexibility to work shifts , weekends and public holidays.
• Shared staff accommodation available
• $30.79per hour

Place of employment is Novotel Queenstown Lakeside

6 Earl St Queenstown

Applicants must hold a valid visa to work in NZ and be able to commit long term to the role

Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.