Food & Beverage Supervisor

Ennismore; Auckland; Remote; NZD 60,000 - 75,000; Full time

Benefits offered by this job

Staff meal provided per shift

International accommodation and retail

Family & Friends Hotel Discounts

Rewards and recognition incentives

Opportunities for development andworld

Free night accommodation with meals

Job summary

SO/ Auckland, part of Ennismore, seeks a Permanent Full-Time Food and Beverage Supervisor to lead the F&B team and deliver an exceptional guest experience at SO/ Auckland. The role requires hands-on leadership, strong communication and a passion for luxury hospitality.

Responsibilities include overseeing daily operations, coaching the team, upselling menu and hotel services, and collaborating with other departments to ensure seamless guest experiences across the boutique hotel environment.

Qualifications

• Articulate verbal communication and passion for building rapport with guests.
• Flexible to work a variety of shifts, including late nights, holidays and weekends.
• Exceptional grooming and professional appearance.
• Experience in supervising a F&B team in a luxury/hospitality setting.
• Strong knowledge of menu and hotel services to upsell and drive revenue.

Responsibilities

• Assist in the smooth operation of the Food & Beverage department.
• Create a seamless dining experience, ensuring guests feel welcome and valued.
• Maintain constant communication with all departments.
• Ensure team is confident in selling menu and hotel services.
• Supervise the team on duty to deliver the best guest experience.
• Guide and train the team on policy, procedures and product knowledge.
• Develop a sales approach and drive business through engagement.
• Promote Accor Live Limitless and Ennismore memberships as loyalty benefits.

Skills

Verbal communication

Flexibility

Grooming

Leadership

Guest service excellence

Education

Hospitality management degree (Bachelor/Master)

2 years supervisory experience

Job description

SO/ Auckland | 67 Customs Street East, Auckland CBD, Auckland 1010, New Zealand

SO/ is a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant garde design and creative approach to the world of luxury. SO/ Auckland is located in the heart of Auckland's CBD. With views of the Waitematā Harbour and city, across 16 floors and 130 design-led rooms.
We are currently look for a Permanent Full-Time Food and Beverage Supervisor who is hands on and has a keen eye for detail to help us deliver the best Guest Experience! We welcome you to join us in the front row at SO/ Auckland and become a part of Accor's lifestyle brand collective Ennismore!

Job Description

• Assisting in the smooth operation of the Food & Beverage department
• Creating a seamless dining experience for our guests, making everyone feel welcome and valued
• Constant communication with all departments
• Ensuring all team members are confident and competent in selling menu items, beverage items and hotel services.
• Supervise the team on duty to ensure they complete all duties and tasks and to ensure our guests receive the best possible guest experience
• Supervising, guiding and training the team in departmental policy and procedures as well as product knowledge
• Develop a sales approach and passion for driving and generating business
• Promote and ensure strong communication of ALL (Accor Live Limitless) and the Ennismore 'Dis-loyalty' memberships as key loyalty benefit programs.

Qualifications

• A New Zealand Masters or Bachelor's degree in a Hospitality Management related field, or, 2 years experience in a supervisory role
• Articulate verbal communication and passion for building a rapport with our guests
• Current LCQ certificate, First Aid Certified and Managers Certificate for Alcohol Licensing
• Be flexible - you are required to work a variety of shifts, including late nights, public holidays and weekends
• Ability to work well under pressure, think on your feet and ability to make quick decisions
• Prior Food and Beverage experience in a 4 or 5 star hotel environment
• Exceptional grooming and communication

Additional Information

• Staff meal provided per shift
• International accommodation and retail discounts across varying Accor Hotels properties
• Family & Friends Hotel Discounts
• Ongoing reward and recognition incentives and awards.
• Opportunities for further development and worldwide career progression
• Annual reward of a free night's accommodation at the hotel (did we say there is breakfast and dinner included?)