Food & Beverage Supervisor

So/; Auckland; On-site; NZD 65,000 - 85,000; Full time

Benefits offered by this job

Staff meal per shift

Accommodation and discounts across Acc

Family & Friends hotel discounts

Rewards & recognition programs

Career development opportunities

Free night + breakfast & dinner

Job summary

So/ in Auckland seeks a hands-on Food & Beverage supervisor to guide a talented team, ensuring an exceptional guest experience across all outlets. You will lead shifts, coach staff, and uphold brand standards while promoting loyalty programs and cross-department collaboration.

The role requires strong communication, flexibility with shifts, and the ability to perform under pressure in a high-end hotel environment. A background in hospitality at a 4- or 5-star property is preferred.

Qualifications

• Articulate verbal communication and passion for building a rapport with our guests.
• Be flexible - you are required to work a variety of shifts, including late nights, public holidays and weekends.
• Ability to work well under pressure, think on your feet and ability to make quick decisions.
• Prior Food and Beverage experience in a 4 or 5 star hotel environment.
• Exceptional grooming and communication.

Responsibilities

• Assist in the smooth operation of the Food & Beverage department.
• Create a seamless dining experience for guests, making everyone feel welcome and valued.
• Maintain constant communication with all departments.
• Ensure all team members are confident and competent in selling menu items, beverages and hotel services.
• Supervise the team on duty to ensure duties are completed and guests receive the best possible experience.
• Supervise, guide and train the team in departmental policy, procedures and product knowledge.
• Develop a sales approach and passion for driving and generating business.
• Promote and communicate ALL (Accor Live Limitless) and Ennismore loyalty memberships as key programs.

Skills

Verbal communication

Guest rapport

Flexibility

Under pressure

Decision making

Education

Hospitality management degree or related field

2 years supervisory experience

Job description

• Assisting in the smooth operation of the Food & Beverage department
• Creating a seamless dining experience for our guests, making everyone feel welcome and valued
• Constant communication with all departments
• Ensuring all team members are confident and competent in selling menu items, beverage items and hotel services.
• Supervise the team on duty to ensure they complete all duties and tasks and to ensure our guests receive the best possible guest experience
• Supervising, guiding and training the team in departmental policy and procedures as well as product knowledge
• Develop a sales approach and passion for driving and generating business
• Promote and ensure strong communication of ALL (Accor Live Limitless) and the Ennismore 'Dis-loyalty' memberships as key loyalty benefit programs.

Qualifications

• A New Zealand Masters or Bachelor's degree in a Hospitality Management related field, or, 2 years experience in a supervisory role
• Articulate verbal communication and passion for building a rapport with our guests
• Current LCQ certificate, First Aid Certified and Managers Certificate for Alcohol Licensing
• Be flexible - you are required to work a variety of shifts, including late nights, public holidays and weekends
• Ability to work well under pressure, think on your feet and ability to make quick decisions
• Prior Food and Beverage experience in a 4 or 5 star hotel environment
• Exceptional grooming and communication

Additional Information

• Staff meal provided per shift
• International accommodation and retail discounts across varying Accor Hotels properties
• Family & Friends Hotel Discounts
• Ongoing reward and recognition incentives and awards.
• Opportunities for further development and worldwide career progression
• Annual reward of a free night's accommodation at the hotel (did we say there is breakfast and dinner included?)