Food & Beverage Attendant / Bar Tender

Accorhotel; Queenstown; On-site; NZD 39,000 - 44,000; Full time

Benefits offered by this job

Daily staff meals

Uniform and laundry allowance

Anniversary stays with F&B credit

Gym access

Job summary

Accor’s Sofitel in New Zealand is seeking a guest-focused hospitality professional to join our team. You will take orders, deliver to rooms and dining areas, and ensure service aligns with Sofitel Brand standards while upselling menus. A minimum of 6 months in a similar role and knowledge of wines, spirits and cocktails is advantageous.

Working rights in New Zealand are required. The position is permanent, 30 hours per week, with competitive pay and staff benefits including meals, uniforms, and

Qualifications

• Minimum 6 months experience in a similar role, preferably including 5 star experience.
• Professional presentation and interpersonal skills.
• Desire and ability to train and develop staff.

Responsibilities

• Engage with guests in a personable and friendly manner, building rapport and connection.
• Take orders and maximize sales opportunities through knowledge of the menu and suggestive selling.
• Ensure that dockets are written clearly and correctly for cashier and kitchen.
• Deliver orders promptly to the kitchen and to guests.
• Maintain tables and service areas, ensuring hygiene and cleanliness.
• Assist in setup and breakdown of events and functions.

Skills

Effective verbal communication

Reliable and punctual

Interpersonal skills

Flexible shifts

Job description

Belong in a place where you can be yourself and love what you do. Join our hotel community and you can surpass your own expectations as well as those of our guests. We will encourage you explore innovative ways to enhance every guest experience, as you continue to master your craft.

• Engage with all our guests in a personable and friendly manner, building rapport and creating connection.
• Perform the tasks of order taking and maximize sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.
• Ensure that dockets are written clearly and correctly so the cashier and kitchen can fulfill their duties effectively.
• Deliver orders promptly to the kitchen production area.
• Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance, ensure items are announced.
• Keep tables and service areas clean and tidy as per procedure manual.
• Maintain hygienic food service techniques during service.
• Take responsibility for your designated section and station.
• Promptly answer the telephone and maximize sales opportunities through knowledge of product and suggestive selling.
• Perform all tasks to Sofitel Brand standards.
• Maximise sales opportunities through a thorough knowledge of our menus and offerings.
• Assist in the setup and breakdown of events and functions
• Deliver room service and amenities as required
• Any other reasonable request within your range of competence as required by your Supervisor or Hotel Management.

Embody the distinctive Sofitel Brand Pillars & hold a healthy obsession with connecting our guests with these:

Soul Impact

• French Zest - Incorporate the French mindset through encouraging freedom of thought, striving for excellence with passion and an effortlessly chic style. Display French art de vivre – embracinglife and love in an effortlessly joyful manner.
• Heartfelt Service Culture - possess aninnate desire to surprise and delight every guest and totailor services toeach individual, inspiring emotions andmemories.

Social Impact

• Committed Luxury - Takegreat pride in promoting vibrant local cultures andassociatedknow-how, andpossess a deep respect for thecommunities and environment our hotel is located.
• Cultural Link – expertly connect and blend the Frenchculture with our local culture and community to create exceptional and unique guest experiences.
• Live our Brand Purpose: “Guided by out French zest for life, we inspire heartfelt encounters”

You will harness your luxury attitude, with humble excellence, a distinguished presence, and elevated emotional intelligence. Your pride and passion will be complemented by:

• Minimum 6 months experience in a similar role, preferably including 5 star experience;
• Projects professional image at all times through personal presentation/ interpersonal skills;
• Desire and ability to train and develop staff;
• Initiates contacts and establishes rapport easily;
• Organises time and work efficiently;
• Effective verbal and written communication skills;
• Has the ability and willingness to undertake further development;
• Has the aptitude and willingness to undertake further development with Sofitel;
• A professional and friendly can-do attitude, with fantastic interpersonal skills to easily build connection with both guests and colleagues;
• Reliable and punctual with a high attention to detail and willingness to go the extra mile;
• Flexibility to work varying shifts including weekends and public holidays;
• Knowledge of wines, spirits & cocktails would behighly advantageous;
• You will need to hold working rights for New Zealand.

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and developmentopportunities.

• We offer competitive pay, plus benefitsincluding daily staff mealsand dry-cleaned uniformandlaundryallowance,anniversary stayswithF&B creditto enjoy.
• Freegymaccess plusskihire during the winter.
• EAP, well-being and mental health supports available,progressive policies, including 12 weeks paid parental leave, and rainbow inclusive policies and practices.
• Take part insocial activitiesandcommunity involvement initiativesthrough the year.
• Build your career with theNew Zealand Hotel of the Year 2024.
• Receiveunparalleled training, development and support from Accor leadership training programmes.
• Discounted Hotel stays, food and beverage rates and Spa treatments, worldwide - for yourself and for friends and family, across our entire network.
• Be part of a well-established hotel with a strong reputation for providing exceptional service.
• Ongoing reward and recognitionincentivesand awards.
• Opportunities for furtherdevelopmentand worldwide careerprogressionwithin Accor.
• Refer a friendincentive
• Supportiveand friendly working environment.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Permanent position, 30 hours guaranteed, changeable roster. Starting wage $28.53/hour - $32.15/hour depending on experience.