Food & Beverage Supervisor

SO/ Auckland; Auckland; On-site; NZD 50,000 - 65,000; Full time

Benefits offered by this job

Staff meal provided

Accommodation/retail discounts across

Career development opportunities

Rewards and recognition

Job summary

SO/ Auckland seeks a Permanent Full-Time Food and Beverage Supervisor to lead a hands-on team in delivering exceptional guest experiences on the hotel floor. You will oversee daily F&B operations, train staff, and collaborate across departments to ensure smooth service and sales excellence.

The role requires a hospitality degree or supervisory experience, LCQ and First Aid credentials, and flexibility to work late nights, holidays, and weekends in a luxury hotel setting.

Qualifications

• NZ Masters or Bachelor's in Hospitality or 2 years supervisory experience.
• Articulate verbal communication and guest rapport.
• Current LCQ certificate, First Aid certified, and Managers Certificate for Alcohol Licensing.
• Flexible - willingness to work late nights, public holidays and weekends.
• Experience in a 4- or 5-star hotel environment with grooming standards.

Responsibilities

• Assisting in the smooth operation of the Food & Beverage department.
• Creating a seamless dining experience for our guests, making everyone feel welcome and valued.
• Constant communication with all departments.
• Ensuring team members are confident in selling menu items, beverages and services.
• Supervise the on-duty team to ensure duties are completed and guests receive the best experience.
• Supervising, guiding and training the team in policy, procedures and product knowledge.
• Develop a sales approach and drive business growth.
• Promote Accor Live Limitless and Ennismore loyalty memberships.

Skills

Verbal communication

Guest rapport

Poise under pressure

Flexible shifts

Team leadership

Education

Hospitality degree

Tools

LCQ certificate

First Aid Certified

Managers Certificate for Alcohol Licensing

Job description

Company Description

SO/ is a coveted collection of hotels rooted in the world of fashion, commanding attention with its avant garde design and creative approach to the world of luxury. SO/ Auckland is located in the heart of Auckland's CBD. With views of the Waitematā Harbour and city, across 16 floors and 130 design-led rooms.

We are currently look for a Permanent Full-Time Food and Beverage Supervisor who is hands on and has a keen eye for detail to help us deliver the best Guest Experience! We welcome you to join us in the front row at SO/ Auckland and become a part of Accor's lifestyle brand collective Ennismore!

Job Description

• Assisting in the smooth operation of the Food & Beverage department
• Creating a seamless dining experience for our guests, making everyone feel welcome and valued
• Constant communication with all departments
• Ensuring all team members are confident and competent in selling menu items, beverage items and hotel services.
• Supervise the team on duty to ensure they complete all duties and tasks and to ensure our guests receive the best possible guest experience
• Supervising, guiding and training the team in departmental policy and procedures as well as product knowledge
• Develop a sales approach and passion for driving and generating business
• Promote and ensure strong communication of ALL (Accor Live Limitless) and the Ennismore 'Dis-loyalty' memberships as key loyalty benefit programs.

Qualifications

• A New Zealand Masters or Bachelor's degree in a Hospitality Management related field, or, 2 years experience in a supervisory role
• Articulate verbal communication and passion for building a rapport with our guests
• Current LCQ certificate, First Aid Certified and Managers Certificate for Alcohol Licensing
• Be flexible - you are required to work a variety of shifts, including late nights, public holidays and weekends
• Ability to work well under pressure, think on your feet and ability to make quick decisions
• Prior Food and Beverage experience in a 4 or 5 star hotel environment
• Exceptional grooming and communication

Additional Information

• Staff meal provided per shift
• International accommodation and retail discounts across varying Accor Hotels properties
• Family & Friends Hotel Discounts
• Ongoing reward and recognition incentives and awards.
• Opportunities for further development and worldwide career progression
• Annual reward of a free night's accommodation at the hotel (did we say there is breakfast and dinner included?)