Food & Beverage Supervisor

AccorHotel; Queenstown; On-site; NZD 37,000 - 52,000; Part time

Benefits offered by this job

Daily staff meals

Uniform and laundry allowance

Anniversary stays with F&B credit

Ski hire during winter

Employee assistance program

Job summary

AccorHotel NZ is seeking a Team Leader for our luxury dining service. You will manage shifts, drive guest satisfaction, and lead a talented team to deliver exceptional hospitality. The role emphasizes quality service, hygiene, and cost controls while supporting revenue initiatives.

You will engage with VIP guests, supervise staff, and uphold brand standards, ensuring a seamless and memorable guest experience in a high-end setting within our New Zealand hotel network.

Qualifications

• Minimum 12 months supervisory experience in a busy food and beverage environment.
• Experience in a 5-star hospitality setting preferred.
• Able to lead shift teams and train staff.
• Strong personal presentation and interpersonal skills.
• Willingness to work weekends and public holidays.
• Knowledge of wine list and menu helpful.

Responsibilities

• Ensure efficient, friendly and professional food and beverage service is provided to all guests.
• Provide guests an experience and environment that meets their expectations.
• Familiarise yourself with VIP and regular guests to ensure their requests are met.
• Maintain weekly cleaning schedule for the restaurant to achieve high hygiene standards.
• Record stock takes and carry out regular inventory checks.
• Ensure staff are competent in dining menu and wine knowledge to maximise sales.
• Attend regular meetings with Restaurant & Bar Manager and Director of Culinary.
• Lead by example and manage staff performance under supervision.
• Ensure responsible service of alcohol to all guests by staff.

Skills

Barista experience

Bar experience

Numeracy

Verbal communication

Written communication

Time management

Staff leadership

Flexible scheduling

Customer service

Job description

Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. We will support you to maintain your wellbeing too, so that you can live life to the full.

Luxury Purpose:Lead the curation of memorable experiences and meaningful moments to guests, inspiring your team in achieving personalised and touching hospitality

Main Purpose of the Job

Be accountable on a shift basis for the efficient running of the food and beverage service areas through effective people management and service excellence. Support revenue initiatives and maintain cost controls whilst providing total customer satisfaction with all customer contact. This role is ‘hands on’, working as part of a team to provide efficient 5 star service. Share your passion for food & beverage, exploring innovative ways to enhance every guest experience, leading your shift team, with elevated communication and exemplary outlook. Strive to achieve pioneering heights in luxury hospitality, maintaining the highest quality standards in food & beverage service, ensuring the integral hygiene & safety practices and overseeing responsibility for your shift's financial performance

Duties

• Ensure efficient, friendly and professional food and beverage service is provided to all guests.
• Provide for guests and patrons an experience and environment they feel meets their expectations.
• Familiarise yourself with VIP and regular guests to ensure their requests and needs are met.
• Maintain control of restaurant service equipment, correctly recording breakages and carry our regular stock takes.
• Maintain a weekly cleaning schedule for the restaurant to achieve the highest possible hygiene and cleaning standards.
• Ensure all mis-en-place is completed prior to guests arriving.
• Ensure staff are competent in dining menu and wine list knowledge and can maximise sales to guests.
• Ensure the front-of-house and back-of-house areas are clean and tidy.
• Ensure guest billing is completed accurately following hotel procedure and that correct charges are posted.
• Attend regular meetings with the Restaurant & Bar Manager and Director of Culinary.

Supervisory

• Use department procedure manuals as a base for all service procedures training.
• Properly induct new staff into the team, department and hotel in the first week of their employment.
• Ensure that all staff under your control carry out their duties in accordance with the service standards and procedures manuals to meet departmental / hotel service standards and brand standards.
• Effectively utilise data and feedback to improve product and service delivery.
• Openly communicate with staff ensuring regular briefings occur and all relevant information is passed onto staff.
• Delegate duties so all aspects of the shift are covered
• Lead by example to maintain good staff morale.
• Manage staff within performance guidelines.
• Ensure that all staff adhere to the licence conditions held by the premise.
• Ensure responsible service of alcohol to all guests by staff.

As a Team Leader, you will support us in growing our distinctive culture by living the La Maison values of

• Passion and Pride: Be passionately in love with our brands, our guests and our people. Use our Emotional Intelligence
• Excellence: Comprehensive business approach, driving all levers to be best-in-class.
• Empowerment: Be an entrepreneur, fully accountable, with strong KPIs and freedom too.
• Proximity: Family spirit, responsibleness, solidarity & constant dialogue with the field.
• Trust & Transparency: Share everything, no taboo. Feedback is a gift.
• Long Term Relationship: With everyone – create a strong sense of belonging.
• Bespoke & Free: 100% experience driven, tailored service. Unlock creativity.

• Must be flexible around a7 dayroster and shift patterns.
• Barista and Bar experience and advantage.
• Minimum12 monthsSupervisory experiencein a busy food and beverage environment,preferably including 5 star experience
• Projects professional image at all times through personal presentation / interpersonal skills.
• Desire and ability to train and develop staff.
• Maintains awareness of industry trends in service, product and presentation.
• Initiates contacts and establishes rapport easily.
• Organises time and work efficiently.
• Excellent numeracy, verbal and written communication skills.
• Appreciates and maintains an effective outlet for stress.
• Willingness to work weekends and public holidays as part of the job role.
• Has the aptitude and willingness to undertake further development with Hotel St Moritz

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and developmentopportunities.

• We offercompetitive pay, plusbenefitsincluding daily staffmealsand dry-cleaneduniformandlaundryallowance,anniversary stayswithF&B creditto enjoy.
• Freeskihire during the winter.
• EAP, well-being and mental health supports available,progressive policies, including 12 weeks paid parental leave, and rainbow inclusive policies and practices.
• Take part insocial activitiesandcommunity involvement initiativesthrough the year.
• Build your career with theNew Zealand Hotel of the Year 2024.
• Receiveunparalleled training, development and support from Accor leadership training programmes.
• Discounted Hotel stays, food and beverage rates and Spa treatments, worldwide - for yourself and for friends and family, across our entire network.
• Be part of a well-established hotel with a strong reputation for providing exceptional service.
• Ongoing reward and recognitionincentivesand awards.
• Opportunities for furtherdevelopmentand worldwide careerprogressionwithin Accor.
• Refer a friendincentive
• Supportiveand friendly working environment.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Guaranteed 30 hours per week, day, evening and weekend shifts. Starting at $32.15/hour