Fixed-Term Business Analyst — Process Improvement & Change

SBS Bank; Invercargill City; On-site; NZD 90,000 - 110,000; Full time

Job summary

SBS Bank is seeking a fixed-term Business Analyst based at our Invercargill head office to support business improvement and change initiatives across SBS. You’ll ensure processes are clear, well documented, consistently applied, and continually improved to support compliance, operational excellence, and positive customer outcomes.

You’ll work with Subject Matter Experts and Senior Business Analysts to understand current processes, identify improvements, and translate complex information into

Qualifications

• Experience documenting clear SOPs, work instructions, and operation guides.
• Ability to translate current-state processes to future-state with a new core banking platform.
• Strong communication and attention to detail to support improvements.

Responsibilities

• Create and maintain SOPs, work instructions, job aids, and process guides for Future Bank Programme.
• Collaborate with SMEs and stakeholders to document current-state processes, risks, and controls.
• Translate current-state processes into future-state processes aligned with the new core banking platform.
• Document future-state processes using approved process mapping standards and tools.
• Identify process gaps, duplication, inefficiencies and opportunities to improve delivery.
• Build trusted stakeholder relationships and communicate process information clearly to technical and non-technical audiences.

Skills

Stakeholder engagement

Documentation

Business analysis

Communication

Process improvement

Education

Tertiary qualification

Tools

Process mapping

Standards & tools

Job description

SBS Bank is seeking a fixed-term Business Analyst based at our Invercargill head office to support business improvement and change initiatives across SBS. You’ll ensure processes are clear, well documented, consistently applied, and continually improved to support compliance, operational excellence, and positive customer outcomes.

You’ll work with Subject Matter Experts and Senior Business Analysts to understand current processes, identify improvements, and translate complex information into