First-Line IT Support Desk Analyst – Level 1

Fujitsu; Wellington; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible work

Volunteering leave

Career development

Job summary

Fujitsu is seeking a Service Desk Analyst to be the first point of contact for a key NZ government client in Wellington. You will provide responsive Level 1 technical support, troubleshooting, ticket management, and escalate complex issues to the right teams to ensure services stay productive.

Join a diverse, global organization that values inclusion and offers strong career development, flexible work options, and a supportive team environment.

Qualifications

• Previous experience in an IT Service or Support Desk environment.
• Experience with logging, managing, and resolving customer queries and support tickets.
• Strong communication and relationship-building skills, with focus on delivering exceptional service.
• Willingness to learn and grow technical skills; certifications are an advantage but not essential.

Responsibilities

• Be the first point of contact for a NZ government client and provide Level 1 technical support.
• Troubleshoot issues, log and manage tickets, and escalate complex matters as needed.
• Collaborate with Senior Analysts and Squad Leader to maintain smooth digital operations and customer service.

Skills

IT Service

Customer support

Communication

Troubleshooting

Ticketing

Tools

MS Office 365

MS Windows 11

Citrix

Active Directory

Remote access

Job description

Fujitsu is seeking a Service Desk Analyst to be the first point of contact for a key NZ government client in Wellington. You will provide responsive Level 1 technical support, troubleshooting, ticket management, and escalate complex issues to the right teams to ensure services stay productive.

Join a diverse, global organization that values inclusion and offers strong career development, flexible work options, and a supportive team environment.