Fire System Service Coordinator — Part or Full-Time Impact

Fire Solutions, Inc; Waitakere Ranges; On-site; NZD 60,000 - 76,000; Full time

Benefits offered by this job

Competitive salary

Part or full-time

Ownership role

Career development

Stable work pipeline

Supportive leadership

Life safety impact

Job summary

Fire Solutions Limited is seeking a proactive Scheduling Coordinator to join our service division in New Zealand. You’ll coordinate between clients, technicians and compliance requirements, schedule maintenance and inspections, and ensure every service is captured and invoiced accurately.

You’ll manage the annual servicing calendar, prioritise jobs by location and urgency, and keep clients updated while coordinating parts, access and documentation. Experience with Simpro is highly desirable.

Qualifications

• Experience coordinating scheduling or dispatch in fire protection/building services is beneficial.
• Strong organisation to manage multiple deadlines and jobs.

Responsibilities

• Schedule and dispatch technicians for routine maintenance, testing, inspections and reactive service calls, optimizing for location, skills and priority.
• Manage the annual servicing calendar to meet compliance dates (WoF/Compliance Schedule, IQP inspections).
• Be the first point of contact for service clients—booking work, providing updates and resolving scheduling issues.
• Raise, track and close out work orders in the job management system.
• Coordinate parts, materials and site access for each job.
• Ensure service reports, test records and defect notifications are filed and shared with clients.
• Support quoting and invoicing by capturing accurate job details, hours and materials.
• Escalate defects, non-conformances and urgent compliance issues to the Service Manager.
• Maintain accurate asset and client records.

Skills

Coordination

Scheduling

Dispatch experience

Client communication

Organisation

Computer literacy

NZ fire standards knowledge

Tools

Simpro

Job description

Fire Solutions Limited is seeking a proactive Scheduling Coordinator to join our service division in New Zealand. You’ll coordinate between clients, technicians and compliance requirements, schedule maintenance and inspections, and ensure every service is captured and invoiced accurately.

You’ll manage the annual servicing calendar, prioritise jobs by location and urgency, and keep clients updated while coordinating parts, access and documentation. Experience with Simpro is highly desirable.