Finishing Line Operator – Day Shift

Laminex New Zealand; Auckland; On-site; NZD 32,000 - 52,000; Full time

Job summary

Cobb & Co Taupo is seeking a hospitality professional to take orders and deliver high-quality service, ensuring accurate billing and a friendly guest experience. The Finishing Line Operator Day Shift reports to the Shift Manager and Restaurant Manager, supporting runners and restaurant operations.

Ideal candidates will have at least 1 year in hospitality, barista skills, wine knowledge, and familiarity with POS systems, with a strong team focus and a calm, organized approach in a busy setting.

Qualifications

• At least 1 year of hospitality experience.
• Barista skills and wine knowledge.
• Familiarity with point-of-sale/ordering systems.

Responsibilities

• Customer service: Ensure guests receive prompt, friendly, and efficient table service.
• Billing & cashiering: Ensure customer bills are processed accurately and settled in full.
• Complaint handling: Resolve guest queries and complaints within personal authority before escalating to the Shift Manager.
• Restaurant operations: Maintain high standards of hygiene and cleanliness for equipment, crockery, dining areas, bar, and amenities.
• Compliance & safety: Follow health, safety, and hygiene regulations and report hazards via Jolt.
• Team participation: Attend service meetings, complete ongoing training, and be flexible for late-night or extra shifts.

Skills

Hospitality experience

Barista skills

Wine knowledge

POS systems

Job description

Finishing Line Operator Day Shift

Cobb & Co Taupo, established in 1973, is looking for a hospitality professional to take orders/requests from customers and ensure that a high and correct standard of service is delivered. The role reports to the Shift Manager and Restaurant Manager and is responsible for the Runners.

Key Duties & Responsibilities

• Customer Service: Ensure guests receive prompt, friendly, and efficient table service while maintaining clear knowledge of the Cobb & Co. menu offerings.
• Billing & Cashiering: Ensure customer bills are processed accurately and settled in full.
• Complaint Handling: Resolve guest queries and complaints within personal authority before escalating to the Shift Manager.
• Restaurant Operations: Maintain high standards of hygiene and cleanliness for equipment, crockery, cutlery, dining areas, bar, and amenities.
• Compliance & Safety: Follow health, safety, and hygiene regulations (including Health and Safety at Work Act 2015 standards) and report hazards or incidents promptly via Jolt.
• Team Participation: Attend service meetings, complete ongoing training, and maintain flexibility to work late-night or extra shifts as required by management.

Candidate Requirements & Competencies

• At least 1 year of relevant hospitality experience
• Barista skills and wine knowledge
• Familiarity with point-of-sale/ordering systems

Personal & Interpersonal Attributes

• Excellent communication and customer service skills .
• S trong team player with a positive, friendly attitude .
• Highly organised and able to work competently under pressure in a busy environment .

30 guaranteed hours per week.