Operations Lead - Evening Stock & Process Excellence

Woolworths Group; Auckland; On-site; NZD 48,000 - 56,000; Part time

Job summary

Cobb & Co Taupo, established in 1973, is looking for a hospitality professional to take orders/requests from customers and ensure that a high and correct standard of service is delivered. The role reports to the Shift Manager and Restaurant Manager and is responsible for the Runners.

30 guaranteed hours per week. The successful candidate will possess barista skills, wine knowledge, and familiarity with POS/ordering systems to ensure smooth service and accurate billing in a busy venue.

Qualifications

• At least 1 year of relevant hospitality experience.
• Barista skills and wine knowledge.
• Familiarity with point-of-sale/ordering systems.

Responsibilities

• Provide prompt, friendly table service and menu knowledge.
• Process customer bills accurately and ensure full settlement.
• Resolve guest queries and complaints within personal authority.
• Maintain hygiene and cleanliness of dining areas, equipment, crockery, cutlery, dining areas, bar, and amenities.
• Follow health, safety regulations and report hazards via Jolt.

Skills

Hospitality experience

Barista skills

Wine knowledge

POS systems

Tools

POS systems

Job description

Cobb & Co Taupo, established in 1973, is looking for a hospitality professional to take orders/requests from customers and ensure that a high and correct standard of service is delivered. The role reports to the Shift Manager and Restaurant Manager and is responsible for the Runners.

Key Duties & Responsibilities

• Customer Service : Ensure guests receive prompt, friendly, and efficient table service while maintaining clear knowledge of the Cobb & Co. menu offerings .
• Billing & Cashiering : Ensure customer bills are processed accurately and settled in full .
• Complaint Handling : Resolve guest queries and complaints within personal authority before escalating to the Shift Manager .
• Restaurant Operations : Maintain high standards of hygiene and cleanliness for equipment, crockery, cutlery, dining areas, bar, and amenities .
• Compliance & Safety : Follow health, safety, and hygiene regulations (including Health and Safety at Work Act 2015 standards) and report hazards or incidents promptly via Jolt .
• Team Participation : Attend service meetings, complete ongoing training, and maintain flexibility to work late-night or extra shifts as required by management .

Candidate Requirements & Competencies

• At least 1 year of relevant hospitality experience
• Barista skills and wine knowledge
• Familiarity with point-of-sale/ordering systems

Personal & Interpersonal Attributes

• Excellent communication and customer service skills .
• S rong team player with a positive, friendly attitude .
• Highly organised and able to work competently under pressure in a busy environment .

30 guaranteed hours per week.