Field Services Engineer – Onsite POS & SCO Diagnostics

NCR Voyix; Auckland; On-site; NZD 70,000 - 86,000; Full time

Benefits offered by this job

Shift allowance

Company vehicle

Job summary

NCR Voyix is seeking a Field Service Engineer in Auckland, NZ. You will visit customer sites using the company vehicle to ensure onsite resolutions, provide technical support, and deliver high-quality service in your territory.

Reporting to the NZ Operations Manager, you will receive product training and ongoing access to Global Technical Support Services. The role offers career development opportunities and a focus on customer satisfaction.

Qualifications

• Basic Computer skills to include Windows OS navigation and basic familiarity with Microsoft Office suite.
• Experience in PC Hardware Maintenance and support.
• High level of mechanical/electrical aptitude.

Responsibilities

• Diagnose and repair Self Check Out (SCO), Point of Sale (POS) Machines and other NCR Voyix products for customers.
• Perform periodic preventative maintenance on assigned products; diagnose problems, make repairs, and replace components or modules.
• Parts management and organization.
• Accurate and prompt reporting of calls and activity, as well as other reporting as required.
• Tracking and reporting all expenses incurred in the delivery of services.
• Capturing detailed customer asset information and other data required to complete any invoicing or billing activities.
• Continuous training online and in classrooms.
• Work autonomously in the field and office.
• Ownership of customer problems until resolution per SLA.
• May require occasional regional travel including overnight stays.

Skills

Basic computer skills

Windows OS

MS Office

Mechanical aptitude

Electrical aptitude

Communication

Tools

Electromechanical repair tools

Job description

NCR Voyix is seeking a Field Service Engineer in Auckland, NZ. You will visit customer sites using the company vehicle to ensure onsite resolutions, provide technical support, and deliver high-quality service in your territory.

Reporting to the NZ Operations Manager, you will receive product training and ongoing access to Global Technical Support Services. The role offers career development opportunities and a focus on customer satisfaction.