Field Service Technician: POS & Self-Checkout Expert

NCR Corporation; Auckland; Remote; NZD 60,000 - 85,000; Full time

Job summary

NCR Voyix in Auckland, NZ is seeking a Field Service Engineer to diagnose, repair and service Self Check Out and POS hardware for our customers. You will work in the field and in the office, ensuring timely incident resolution and adherence to service level agreements.

The role requires Windows OS proficiency, PC hardware maintenance experience, and a strong mechanical/electrical aptitude. You must be willing to travel regionally, communicate clearly with customers, and have NZ residence or

Qualifications

• Basic computer skills with Windows OS and MS Office.
• Experience in PC hardware maintenance and support.
• Strong mechanical and electrical aptitude.

Responsibilities

• Diagnose and repair Self Check Out (SCO), POS machines and other NCR Voyix products for customers.
• Perform periodic preventative maintenance on assigned products; diagnose problems, make repairs, and replace components or modules.
• Parts management and organisation.
• Accurate and prompt reporting of calls and activity, as well as other reporting as required.
• Tracking and reporting all expenses incurred in the delivery of services.
• Capturing detailed customer asset information and other data required for invoicing/billing.
• Continuous training online and in classrooms.
• Work autonomously in the field and office.
• Ownership of customer problems or incidents until resolution and SLA compliance.
• May require regional travel, including overnight stays away from home.
• Work to achieve KPIs and maintain high customer satisfaction.

Skills

Windows OS

PC Hardware

Electrical aptitude

Communication skills

Education

Electronics/IT qualification

Job description

NCR Voyix in Auckland, NZ is seeking a Field Service Engineer to diagnose, repair and service Self Check Out and POS hardware for our customers. You will work in the field and in the office, ensuring timely incident resolution and adherence to service level agreements.

The role requires Windows OS proficiency, PC hardware maintenance experience, and a strong mechanical/electrical aptitude. You must be willing to travel regionally, communicate clearly with customers, and have NZ residence or