Field Services Engineer

NCR Voyix; Auckland; On-site; NZD 70,000 - 86,000; Full time

Benefits offered by this job

Shift allowance

Company vehicle

Job summary

NCR Voyix is seeking a Field Service Engineer in Auckland, NZ. You will visit customer sites using the company vehicle to ensure onsite resolutions, provide technical support, and deliver high-quality service in your territory.

Reporting to the NZ Operations Manager, you will receive product training and ongoing access to Global Technical Support Services. The role offers career development opportunities and a focus on customer satisfaction.

Qualifications

• Basic Computer skills to include Windows OS navigation and basic familiarity with Microsoft Office suite.
• Experience in PC Hardware Maintenance and support.
• High level of mechanical/electrical aptitude.

Responsibilities

• Diagnose and repair Self Check Out (SCO), Point of Sale (POS) Machines and other NCR Voyix products for customers.
• Perform periodic preventative maintenance on assigned products; diagnose problems, make repairs, and replace components or modules.
• Parts management and organization.
• Accurate and prompt reporting of calls and activity, as well as other reporting as required.
• Tracking and reporting all expenses incurred in the delivery of services.
• Capturing detailed customer asset information and other data required to complete any invoicing or billing activities.
• Continuous training online and in classrooms.
• Work autonomously in the field and office.
• Ownership of customer problems until resolution per SLA.
• May require occasional regional travel including overnight stays.

Skills

Basic computer skills

Windows OS

MS Office

Mechanical aptitude

Electrical aptitude

Communication

Tools

Electromechanical repair tools

Job description

Working time: Shifts (5 day week including a weekend day)

Salary : $70k base with $12k shift allowance

As one of our Field Service Engineers, each day will not look the same! Using your company fleet vehicle and provided tools, you will visit various customer sites to ensure onsite resolutions for our customers. You will provide outstanding support and technical expertise and will be focused on delivering excellent service to our customers in your assigned territory.

Reporting to NZ Operations Manager and as a key member of our APAC Field Services team; you will undertake product training when you start with us, along with ongoing access to our Global Technical Support Services. With career development a focus, opportunities throughout the business periodically arise, delivering mutual benefit and satisfaction.

Key Areas of Responsibilities:

• Diagnose and Repair Self Check Out (SCO), Point of Sale (POS) Machines and other NCR Voyix products for our customers
• Perform periodic preventative maintenance on assigned products; diagnose problems, make repairs, and replace components or modules
• Parts management and organization
• Accurate and prompt reporting of calls and activity, as well as other reporting as required
• Tracking and reporting all expenses incurred in the delivery of services
• Capturing detailed customer asset information and other data required to complete any invoicing or billing activities
• Continuous training online and in classrooms
• Work autonomously in the field and office
• Ownership of customer problems or incidents until the situation has been resolved to the customer's satisfaction and or in compliance with agreed upon Service Level Agreements (SLA)
• May require occasional regional and in-country travel, including overnight stays away from home
• Work to achieve the Key Performance Indicators established on a routine basis to ensure high levels of customer satisfaction, superior quality outcomes, awareness and maintenance of cost and safe operations as highest priority

Basic Qualifications:

• Basic Computer skills to include Windows OS navigation and basic familiarity with Microsoft Office suite
• Experience in PC Hardware Maintenance and support
• High level of mechanical/electrical aptitude

Preferred Qualifications:

• Electro-mechanical device repair and aptitude
• Previous experience in NCR or similar equipment is a plus
• Recognized qualification within the Electronics or IT Domain preferred

To be successful for this role, you must have:

• Passion for new technology
• Willing to travel and complete service calls as assigned
• Able to work autonomously, professionally and be an excellent communicator
• Valid New Zealand Driver's license
• Experience with electromechanical equipment
• High attention to detail
• Be in New Zealand and have NZ Residence or Citizenship
• Be able to work non-standard shifts; 5 day week including a weekend day