Field Service Technician

Aristocrat Gaming; Thames; On-site; NZD 55,000 - 75,000; Full time

Job summary

Aristocrat Gaming is seeking a Field Service Technician in New Zealand, based remotely in the Waikato/Bay of Plenty region. You will service, install, and maintain gaming equipment, travel to client sites, and participate in weekend on-call rotations. Comprehensive on‑the‑job training is provided to develop technical and customer service skills.

The role emphasises independent work, strong problem-solving, and delivering world-class service to customers.

Qualifications

• NZ driver’s license required.
• Proven ability to deliver excellent customer service.
• Technical background in appliance servicing and installations preferred.
• Strong problem-solving and attention to detail.
• Ability to work independently and in a team.
• Excellent time management and organizational skills.
• Effective written and verbal communication.
• Willingness to participate in weekend on-call rotations.
• Familiarity with inventory management is a plus.

Responsibilities

• Perform appliance servicing, break fix, and installations for gaming equipment.
• Manage inventory and ensure adequate stock for service needs.
• Deliver outstanding customer service and resolve client concerns promptly.
• Conduct routine maintenance to ensure flawless operation.
• Diagnose and troubleshoot equipment with the technical team.
• Maintain service records and documentation for repairs and installations.
• Ensure safety standards and company policies are followed.
• Provide training and support to clients on equipment use.

Skills

NZ driver’s license

customer service

technical servicing

problem solving

time management

communication skills

weekend on-call

inventory management

learning adaptable

Job description

Aristocrat seeks a highly motivated Field Service Technician to become part of our ambitious New Zealand team. Our mission at Aristocrat is to bring happiness to life through the power of play. In this position, you will play a key part in achieving that goal. Our culture centers on collaboration, innovation, and a dedication to delivering flawless service. This role is critical to our organization as it ensures seamless operation of our gaming equipment, giving customers a world-class experience.

As a Field Service Technician, you will have the outstanding chance to work remotely, based in Waikato/Bay of Plenty region NZ. This position offers the excitement of diverse challenges and the happiness of successfully delivering technical solutions. We provide comprehensive on-the-job training, empowering you to develop your skills and excel in your role. Join us in making a significant impact while advancing your career with Aristocrat!

What You'll Do

• Perform appliance servicing, break fix, and installations for gaming equipment.
• Manage inventory efficiently, ensuring adequate stock levels for service requirements.
• Deliver outstanding customer service, addressing and resolving client concerns promptly.
• Conduct routine maintenance checks to guarantee flawless operation of equipment.
• Collaborate with the technical team to diagnose and troubleshoot equipment issues.
• Maintain accurate service records and documentation for all repairs and installations.
• Ensure compliance with safety standards and company policies.
• Provide training and support to clients on equipment usage and maintenance.
• Take part in weekend on-call rotations to handle urgent service requests.
• Travel to various client locations as needed to perform service tasks.
• Communicate effectively with clients and internal teams to determine service needs.
• Continuously seek opportunities to improve service delivery and client happiness.

What We're Looking For

• Full New Zealand driver's license is strictly required.
• Proven ability to deliver excellent customer service.
• Technical background in appliance servicing and installations is preferred.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a collaborative team.
• Outstanding time management and organizational abilities.
• Effective communication skills, both written and verbal.
• Open to taking part in weekend on-call rotations.
• Familiarity with inventory management practices is a plus.
• Enthusiasm for learning and adapting to new technologies.

Compensation Philosophy

We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location. Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits. Specific details about compensation and benefits for this position will be discussed during the recruitment process.