Field Service & Safety Specialist

WILSON GROUP; New Plymouth; Hybrid; NZD 62,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Training & development

Supportive team

Perks program discounts

Welfare checks & health culture

EAP services

Job summary

FIRST Security in New Plymouth is seeking a motivated Field Service Officer to join our team. This role is field-based and varied, responding to different contracts to support clients and communities while ensuring work is completed safely and professionally.

Typical duties include electronic monitoring, alarm responses, regulatory tasks, and ATM servicing. You will liaise with clients and internal teams and complete work in line with procedures and contract requirements.

Qualifications

• Can-do attitude and willingness to learn.
• Strong communication and listening skills.
• Ability to think quickly and stay calm under pressure.
• Good level of physical fitness.
• Full NZ Driver’s Licence.
• Ability to pass Ministry of Justice Criminal Convictions check.
• Current COA or ability to obtain one.
• NZ residency or a valid NZ work visa.

Responsibilities

• Installing and maintaining electronic monitoring equipment.
• Responding to a range of field service jobs, including alarms, escorts, lock ups and unlocks.
• Carrying out regulatory and compliance duties, including noise control, animal services and bylaw monitoring.
• Patrolling client sites and responding to incidents and callouts.
• Installing and servicing medical alarm equipment.
• Servicing ATM machines as part of our NCR contract.
• Liaising with clients, stakeholders and internal teams to resolve issues efficiently.
• Completing all work accurately and in line with relevant procedures, protocols and contract requirements
• Providing professional and respectful service across a variety of environments
• Assisting in other areas of the business when required

Skills

Can-do attitude

Communication skills

Calm under pressure

Physical fitness

NZ Driver’s Licence

MoJ check

COA

NZ residency/work visa

Job description

FIRST Security in New Plymouth is seeking a motivated Field Service Officer to join our team. This role is field-based and varied, responding to different contracts to support clients and communities while ensuring work is completed safely and professionally.

Typical duties include electronic monitoring, alarm responses, regulatory tasks, and ATM servicing. You will liaise with clients and internal teams and complete work in line with procedures and contract requirements.