Field Service Officer

Wilson Company; New Zealand; On-site; NZD 34,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Perks program discounts

Welfare checks

Job summary

Wilson Company is seeking a motivated Field Service Officer in Napier on a casual/full-time basis. You will respond to a range of field service jobs, installing and maintaining electronic monitoring equipment and providing secure, professional service across client sites.

Responsibilities include alarms responses, regulatory duties, ATM servicing, and liaising with clients to resolve issues. A full NZ driver's licence, MOJ check, and COA (or ability to obtain one) are required, with a 24/7

Qualifications

• Flexible availability for a 24/7 roster.
• Strong communication and listening skills.
• Ability to think quickly and stay calm under pressure.
• Good level of physical fitness.
• Full NZ Driver's Licence.
• Ability to pass a Ministry of Justice Criminal Convictions check.
• A current COA or the ability to obtain one.
• NZ residency or a valid NZ work visa.

Responsibilities

• Installing and maintaining electronic monitoring equipment.
• Responding to field service jobs, including alarms, escorts, lock ups and unlocks.
• Carrying out regulatory and compliance duties, including noise control, animal services and bylaw monitoring.
• Patrolling client sites and responding to incidents and callouts.
• Installing and servicing medical alarm equipment.
• Servicing ATM machines as part of our NCR contract.
• Liaising with clients, stakeholders and internal teams to resolve issues efficiently.
• Completing all work accurately and in line with relevant procedures, protocols and contract requirements.
• Providing professional and respectful service across a variety of environments.
• Assisting in other areas of the business when required.

Skills

Flexible availability

Strong communication

Calm under pressure

Physical fitness

NZ Driver's Licence

Criminal convictions check

COA obtainable

NZ residency/work visa

Job description

Field Service Officer

Company: Wilson Company Job Type: Full Time New Zealand

Job Description - Field Service Officer

Casual Field Service Officer

Field Service Officer

Kia haumaru ai tātou katoa - keeping everyone safe. At FIRST Security, we're proud to be one of New Zealand's leading security providers, delivering trusted services across the country through our dedicated people.

About the Role

We're looking for a motivated Casual Field Service Officer to join our team in Napier. This is a varied field-based role where no two days are necessarily the same. You'll respond to a range of jobs across different contracts, supporting our clients and communities while ensuring all work is completed safely, professionally and in line with FIRST Security procedures.

Your work could include electronic monitoring, regulatory and compliance services, security patrols, alarm responses, medical alarm installations, ATM servicing and more.

Duties

• Installing and maintaining electronic monitoring equipment
• Responding to a range of field service jobs, including alarms, escorts, lock ups and unlocks
• Carrying out regulatory and compliance duties, including noise control, animal services and bylaw monitoring
• Patrolling client sites and responding to incidents and callouts
• Installing and servicing medical alarm equipment
• Servicing ATM machines as part of our NCR contract
• Liaising with clients, stakeholders and internal teams to resolve issues efficiently
• Completing all work accurately and in line with relevant procedures, protocols and contract requirements
• Providing professional and respectful service across a variety of environments
• Assisting in other areas of the business when required

What you’ll need

• Flexible availability across a 24/7 roster
• Strong communication and listening skills
• Ability to think quickly and stay calm under pressure
• Good level of physical fitness
• Full NZ Driver's Licence
• Ability to pass a Ministry of Justice Criminal Convictions check
• A current COA or the ability to obtain one
• NZ residency or a valid NZ work visa

Why work with FIRST Security

• Competitive pay rate of $29.90 per hour once fully trained and rostered for EMS shifts
• Full, ongoing training and development opportunities
• Supportive team environment with strong leadership
• Access to the 'Perks' program with discounts on retail, fuel, and groceries
• Ongoing welfare checks and a strong health & safety culture
• Access to EAP services, including confidential counselling and financial support for you and your family

Ready to step into a role where every day is different?

Join a team that values your growth, supports your wellbeing, and helps keep communities safe.

About the Company

Wilson Company

Wilson Group looks after what matters most to you across four business focus areas: Parking, Security, Health and Storage.