Customer Operations Coordinator: Smooth Orders & On-Time Delivery

Fred Recruitment Pte Ltd; Auckland; On-site; NZD 60,000 - 75,000; Full time

Job summary

Fred Recruitment Pte Ltd in Auckland, NZ, is seeking a Customer Operations Coordinator to act as the lynchpin between customers and the operations team in a high-volume logistics environment. You will ensure orders flow smoothly and on time, balancing accuracy with speed.

This six-month fixed-term role requires hands-on experience with warehousing processes, WMS/TMS familiarity, and a proactive, solutions-focused approach.

Qualifications

• Proven operational understanding of logistics and warehouse processes.
• Experience working in a logistics environment essential.
• Tech-savvy with confidence in using WMS, TMS, and reporting tools.
• Exceptional organisational skills; able to manage multiple priorities under pressure.
• A true collaborator who partners effectively across internal teams and with external clients.

Responsibilities

• Process customer orders, returns, and shipping documentation accurately using WMS and related systems
• Proactively monitor and manage order queues against demanding SLAs, providing timely customer updates
• Coordinate daily dispatch schedules with warehouse and transport teams for efficient load planning and on-time delivery
• Act as primary contact for operational queries, delivering professional and solution-focused responses
• Prepare and validate operational data, ensuring accurate and timely invoicing and billing reconciliation
• Support Customer Success Specialists with performance reporting and service insights
• Manage procurement of essential supplies and oversee crucial pallet accounts

Skills

Logistics knowledge

WMS experience

TMS experience

Strong communication

Tools

WMS

TMS

Reporting tools

Job description

Fred Recruitment Pte Ltd in Auckland, NZ, is seeking a Customer Operations Coordinator to act as the lynchpin between customers and the operations team in a high-volume logistics environment. You will ensure orders flow smoothly and on time, balancing accuracy with speed.

This six-month fixed-term role requires hands-on experience with warehousing processes, WMS/TMS familiarity, and a proactive, solutions-focused approach.