Faculty Administrator

Eastern Institute of Technology; Hawke's Bay; On-site; NZD 54,000 - 62,000; Full time

Job summary

Eastern Institute of Technology in Hawke's Bay seeks a permanent full-time Faculty Administrator starting January 2027. The role provides admin, customer service, and programme support across faculties and schools, ensuring smooth operational delivery and accurate records.

You will work with academic staff, ākonga (students), leadership teams and service sections to enable excellence in service delivery and programme administration.

Qualifications

• Minimum administrative experience in a complex, customer-facing environment.
• Experience in tertiary education administration is advantageous.
• Ability to handle sensitive information with discretion.

Responsibilities

• Deliver frontline customer service across reception, phone, and digital platforms.
• Provide administrative support to Faculty leaders and academic staff to enable programme delivery.
• Maintain accurate student records, enrolments, withdrawals, results processing, and reporting.
• Support School events, orientations, graduations, stakeholder engagement activities, student interviews, and placements.
• Contribute to quality assurance processes and support administration across multiple Schools.

Skills

Admin & org skills

Customer service

Attention to detail

Confidential information handling

MS Office

Education administration experience

Te reo Māori awareness

Tools

Microsoft Office

Job description

We are seeking a permanent full-time Faculty Administrator based in Hawke's Bay, commencing employment in January 2027. This role provides high-quality administrative, customer service, and programme support across our Faculties and Schools, ensuring smooth and consistent operational delivery. Working closely with academic staff, ākonga (students), leadership teams, and service sections, the Faculty Administrator plays an important role in maintaining accurate records, supporting programme administration, and enabling excellence in service delivery.

The appointing salary for this role will be between $54,260 and $62,344, dependent on skills and experience.

The Faculty Administrator reports to the Faculty Administration Manager and will be responsible for:

• Delivering high-quality frontline customer service and responding to enquiries across reception, phone, and digital platforms.
• Providing administrative support to Faculty leaders and academic staff to enable effective programme delivery and Faculty operations.
• Maintaining accurate student records, enrolments, withdrawals, results processing, and reporting.
• Supporting School events, orientations, graduations, stakeholder engagement activities, student interviews, and student placements.
• Contributing to quality assurance processes and supporting administration functions across multiple Schools as required.

To be successful in this role you will have:

• Strong administrative and organisational skills.
• Excellent communication and interpersonal abilities.
• High accuracy and attention to detail.
• Experience managing sensitive and confidential information.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Demonstrated administrative experience in a complex, customer-facing environment.
• Experience in tertiary or education administration and knowledge of student management systems would be advantageous.
• An appreciation of te reo Māori and tikanga Māori.

As an inclusive and supportive employer, we value diversity and want to encourage anyone interested to apply, regardless of whether you tick all the boxes or not. We know that people from underrepresented groups and women in particular don't apply for roles if they're not a 100% match, but we're not looking for perfection, we're looking for potential. We want to see the real you in your application and welcome the real you on board if you come and work with us. Skills are gained across many areas of life, not just in formal employment. If you can demonstrate the skills listed in the advert, but the experience was gained through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your Cover Letter. For more information, please view the Position Description below.

EIT is a vibrant and progressive tertiary institute with campuses in Tairāwhiti (Gisborne), Hawke’s Bay, and Auckland, and learning centres throughout the region. We are committed to Te Tiriti o Waitangi and to delivering services that meet the needs of Māori learners and their whānau, as well as iwi aspirations.

Applicants should have NZ residency or a valid NZ work visa and will undergo pre-employment checks, including a New Zealand Police vet as this role is identified as a children’s worker.

Applications will be reviewed as they are received, and this may close early if a suitable candidate is identified.