Faculty Administration & Student Support Lead

Eastern Institute of Technology; Gisborne; On-site; NZD 53,000 - 61,000; Part time

Job summary

Eastern Institute of Technology in Gisborne seeks a permanent part-time Faculty Administrator (0.8 FTE) to deliver frontline customer service and administrative support across faculties. The role includes enrolments, records, correspondence, and event coordination, reporting to the Faculty Administration Manager.

The successful candidate will show strong organisational, communication, and confidentiality skills, with experience in MS Office and student management systems, contributing to student

Qualifications

• Proven administrative experience in a busy, customer-focused environment.
• Excellent organisational and time management skills.
• Strong written and verbal communication skills.
• Exceptional interpersonal skills and relationship-building.
• High levels of accuracy and attention to detail.
• Experience handling confidential information with discretion.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Customer-focused approach delivering excellent service.
• Experience with databases or student management systems is advantageous.
• Appreciation of te reo Māori and tikanga Māori; commitment to inclusive learning.

Responsibilities

• Delivering high-quality frontline customer service via reception, phone, email, and digital channels.
• Providing administrative support to academic staff, School leadership, and faculty teams.
• Processing student enrolments, withdrawals, amendments, and programme administration.
• Maintaining accurate student records, assessment results, and confidential documentation.
• Preparing correspondence, reports, meeting agendas, minutes, and other admin docs.
• Supporting orientations, graduations, information sessions, and stakeholder events.
• Coordinating student interviews, placements, and programme activities.
• Formatting academic materials, assessments, timetables, and official communications.
• Contributing to quality assurance and data integrity across systems.
• Collaborating across schools for consistent administrative support.

Skills

Administrative experience

Organisational skills

Communication skills

Interpersonal skills

Attention to detail

Confidentiality

MS Office

Customer-focused

Databases/Student systems

Te reo Māori appreciation

Job description

Eastern Institute of Technology in Gisborne seeks a permanent part-time Faculty Administrator (0.8 FTE) to deliver frontline customer service and administrative support across faculties. The role includes enrolments, records, correspondence, and event coordination, reporting to the Faculty Administration Manager.

The successful candidate will show strong organisational, communication, and confidentiality skills, with experience in MS Office and student management systems, contributing to student