Student Experience Concierge - Part-Time Campus Support

Qjumpers; Gisborne; On-site; NZD 49,000 - 56,000; Part time

Job summary

Eastern Institute of Technology (EIT) in Gisborne is seeking a permanent part-time Student Experience Navigator to deliver friendly, efficient customer service at the Student Hub. You will triage enquiries, provide programme information and support enrolments, contributing to learner success.

The role reports to the Student Support Services Manager within the Student Support Services team, and you will help maintain a welcoming environment and accurate learner records.

Qualifications

• A minimum of three years' experience in customer service and administration
• Experience in reception or frontline customer service within a busy environment
• Strong written and verbal communication skills
• Excellent active listening and problem-solving abilities
• Confidence using a range of digital tools, systems and software applications
• Strong organisational skills and exceptional attention to detail
• The ability to manage multiple priorities in a fast-paced environment
• Good literacy and numeracy skills
• The ability to assess needs, provide accurate guidance and direct enquiries effectively
• An understanding of Te Tiriti o Waitangi and the ability to work effectively in diverse environments

Responsibilities

• Providing a professional, welcoming and culturally responsive reception service
• Acting as the first point of contact for learners, staff and visitors
• Triaging enquiries and providing timely and accurate follow-up
• Providing information on programmes, learner support services and campus facilities
• Processing learner enquiries, applications and enrolments
• Assisting with enrolment administration and learner records
• Processing payments and supporting financial administration activities
• Maintaining accurate databases, records and information resources
• Supporting the Student Support Services team with administrative and operational activities
• Contributing to a welcoming and inclusive environment that enhances learner success

Skills

Customer service

Administration

Reception/frontline

Communication (written and verbal)

Active listening

Problem solving

Digital tools

Organisational skills

Attention to detail

Multi-tasking

Literacy & numeracy

Guidance & triage

Te Tiriti o Waitangi understanding

Job description

Eastern Institute of Technology (EIT) in Gisborne is seeking a permanent part-time Student Experience Navigator to deliver friendly, efficient customer service at the Student Hub. You will triage enquiries, provide programme information and support enrolments, contributing to learner success.

The role reports to the Student Support Services Manager within the Student Support Services team, and you will help maintain a welcoming environment and accurate learner records.