Facility Support Coordinator | West Wave

Auckland Council; New Zealand; On-site; NZD 60,000 - 65,000; Full time

Benefits offered by this job

Zoo pass

Partnership discounts

Free leisure facilities access

Job summary

Auckland Council’s West Wave Pool and Leisure Centre is hiring a Facility Support Coordinator for a full-time, on-site role. Based in West Auckland, you’ll support day-to-day operations, manage records and reporting, and help promote our programmes and facilities to the community.

You’ll build and maintain relationships with customers and internal teams, handle flexible hours as rostered, and contribute to a fast-paced, friendly environment. Salary ranges $60-65K plus Auckland Council benefits.

Qualifications

• Excellent customer service experience.
• Strong communication with diverse stakeholders.
• Ability to prepare and present reports.
• Experience using MS Office and booking/administration is advantageous.

Responsibilities

• Provide administration support across multiple teams within the centre.
• Build strong relationships with customers, stakeholders, and the local community.
• Promote our programmes, services, and facilities to help Aucklanders get active their way.
• Ensure records, reporting, and operational processes are accurate and up to date.

Skills

Customer service

Communication

Organisational skills

Problem solving

Report preparation

Microsoft Office

Tools

Microsoft Office

Job description

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Facility Support Coordinator | West Wave

Facility Support Coordinator | West Wave Pool and Leisure Centre

West Wave is one of Auckland’s largest and most popular aquatic and leisure facilities, serving a diverse and active community in West Auckland. With a wave pool, hydroslides, fitness facilities, and a wide range of programmes and events, no two days are the same.

We're looking for a Facility Support Coordinator to support the day-to-day operations of this vibrant and fast-paced centre.

This is a general administrative role.

Your responsibilities include, but not limited to:

• Provide administration support across multiple teams within the centre.
• Build strong relationships with customers, stakeholders, and the local community.
• Promote our programmes, services, and facilities to help Aucklanders get active their way.
• Ensure records, reporting, and operational processes are accurate and up to date.

This is a fantastic opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and wants to make a positive impact in their local community.

This is an on-site, permanent, full-time role working 40 hours, Monday to Friday.

Please note that the shift is subject to change according to the roster and the needs of the centre, so flexibility is essential. The ability to work flexible hours including late nights, early mornings and weekends would be advantageous.

As part of supporting Auckland's largest leisure centre,you'll be a highly organised and customer-focused professional who thrives in a fast-paced environment. You'll enjoy building relationships, solving problems, and supporting a wide range of customers, community groups, and stakeholders.

You’ll bring:

• A positive, can-do attitude and the flexibility to adapt to changing priorities.
• Strong customer service experience, with the ability to build genuine connections with internal and external stakeholders from diverse backgrounds.
• Excellent communication skills and confidence working across multiple teams.
• Strong organisational skills, attention to detail, and the ability to manage competing priorities.
• Sound problem-solving skills and the confidence to use initiative and professional judgement.
• Experience preparing and presenting reports
• Experience using computer systems and Microsoft Office, with administration or booking coordination experience being advantageous.

You’ll enjoy free use of our leisure facilities and access to a range of fantastic Auckland Council benefits , including an annual zoo pass and a range of partnership discounts.

Come help us continue to grow our leisure services as we set ourselves apart from other providers. We are transforming our business, and we need your fresh ideas to initiate our game plan for Tāmaki Makaurau!

We are committed in promoting a workplace that respects the contributions of everyone, regardless of their sexual orientation, gender identity, age, race, ethnicity, religion, disability, or background. Our goal is to pursue an inclusive environment where every individual is appreciated and empowered to express their selves at work. We welcome all applications, help us get 'More Aucklanders more active, more often'!

Pay rate: $60 - 65K
Application closes: Wednesday 28 October 2026 11:59pm.

Please note: Applications will be reviewed as they are received, and interviews may be conducted prior to the closing date. We encourage early applications.

Auckland Council is committed to the protection and wellbeing of children. This role is classified as a Children's Worker role under the Vulnerable Children Act 2014 and is deemed a safety sensitive position.As such applicants will be required to undergo police vetting and a drug test prior to commencing employment.

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.