Casual Team Member - Customer Support | Albany Stadium Pool

Auckland Council; Auckland; Hybrid; NZD 34,000 - 48,000; Part time

Benefits offered by this job

Centre facilities access

Development opportunities

Flexible working conditions

Job summary

Auckland Council's Albany Stadium Pool is seeking three casual team members to provide outstanding customer service to visitors and to support enrolments and bookings. Shifts will vary across early mornings, evenings, weekends and public holidays.

You will assist with enrolments, cash handling, and daily administrative tasks while helping maintain a welcoming, safe centre environment. A First Aid Certificate is preferred; training can be provided, and reliability and teamwork are essential.

Qualifications

• First Aid Certificate preferred; we will help you obtain one.
• Mature and responsible with children.
• Flexible, proactive and a team player.
• Strong commitment to delivering a high standard of customer experience.

Responsibilities

• Deliver exceptional customer service to visitors during busy periods.
• Support enrolment and retention for fitness/mac membership base.
• Handle day-to-day cash handling and administration tasks.
• Assist with bookings, appointments and centre operations.

Skills

Customer service

Cash handling

Booking management

Problem solving

Team player

Education

First Aid Certificate (preferred)

Job description

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Casual Team Member - Customer Support | Albany Stadium Pool

• Help us get "More Aucklanders more active, more often”
• Enjoy free use of Centre facilities plus a range of other benefits
• Great development pathway and multiple opportunities within Auckland Council

You will be joining our team at Albany Stadium Pool, whose main goal is to inspire Aucklanders to be more active. You only get one chance to make a fantastic first impression, and our Customer Support Team are the people who make it happen when Aucklanders visit our centres.

In this frontline role, your responsibilities will include:

• Delivering exceptional customer service to our customers and visitors during busy periods
• Support a large, diverse fitness and aquatic membership base with enrolment and retention
• Completing day-to-day administration tasks and cash handling
• Understanding all centre operations and assisting with relevant tasks such as bookings and appointments

We're looking for three casual team members. In this role, you'll support the centre across a variety of shifts based on operational needs. As a casual position, there are no guaranteed weekly hours, so we're looking for people who are flexible and happy to work a mix of early mornings, evenings, weekends, and public holidays as required.

Our centre operates 7 days a week from 5:30am to 9:30pm, reliability, and commitment to working early, late and weekend shifts are crucial.

You are eager to support a community Pools & Leisure facility and be ready to step into a front-line customer service role.

Moreover, you have:

• Mature and responsible approach to working with children
• A flexible response and be able to use your initiative to problem solve
• An enthusiastic team‑player approach and a positive attitude with infectious energy
• A commitment providing your customers with an exceptional experience
• An understanding about health and safety
• A commitment to maintaining a high degree of professionalism in your work

You will need a First Aid Certificate; however, we will help you obtain one if you do not already have it.

At Auckland Council, you will join a dynamic, supportive environment where your mahi (work) will directly impact the lives of over 1.7 million Aucklanders. We offer flexible working conditions, a focus on well-being, and a culture of continuous improvement.

We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive.

Together, we can create a Tāmaki Makaurau we can all be proud of.

As part of our organisation, please view a range of our: benefits

You can find the position description here : *Official role title is Team Member

Pay rate: Living Wage $29.90/h.Please note, our employer KiwiSaver contribution is additional to the base salary offered.

Applications close on 27 October 2026

Auckland Council is committed to the protection and wellbeing of children. This role is classified as a Children's Worker role under the Vulnerable Children Act 2014. As such applicants will be required to undergo police vetting prior to commencing employment. This position is also deemed a safety sensitive position and will require pre-employment drug testing. Appointment will be subject to a satisfactory police check.

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process