Facility Manager - Te Matapihi - Fixed Term

Wellington City Council; Wellington, Auckland; Hybrid; NZD 85,000 - 110,000; Full time

Benefits offered by this job

5 weeks annual leave

flexible working options

health and wellbeing support

Council staff discounts

a range of learning and development

Job summary

Wellington City Council is seeking a practical and collaborative Te Matapihi Facility Manager to lead the day-to-day operations of Te Matapihi, Wellington's new flagship community and civic hub, on a 12-month fixed-term basis. You will help establish operational foundations that support the facility's ongoing success and provide a welcoming environment for tenants, visitors and partners.

Reporting to the Arts Venues Manager, you will coordinate bookings, shared spaces and activations, manage

Qualifications

• Experience managing or coordinating facilities, venues, public-facing spaces or multi-user environments.
• Strong operational planning and organisational skills, with the ability to manage multiple priorities simultaneously.
• Proven experience coordinating bookings, activities, shared spaces and stakeholders.
• Excellent relationship management skills, with the ability to work effectively with tenants, customers, contractors, partners and internal teams.
• Strong customer service and visitor experience focus.
• Experience managing operational issues and delivering practical solutions.
• Confidence using booking systems, scheduling tools and Microsoft Office applications.
• Strong communication skills and the ability to build trust across a diverse range of stakeholders.
• Experience in arts, cultural, community, events or public sector environments would be highly regarded.
• An understanding of Te Tiriti o Waitangi and a commitment to working within a bicultural framework.

Responsibilities

• Lead the day-to-day operation of Te Matapihi as a busy multi-use Council facility.
• Coordinate activity across tenants, partners, users and Council teams including Property Management.
• Oversee shared spaces, manage bookings, activations and facility utilisation.
• Support the delivery of exhibitions, installations, events and public-facing activities.
• Build strong working relationships across the facility and act as a central point of contact for operational matters.
• Coordinate facility-wide communications relating to shared spaces and activities.
• Champion a welcoming and customer-focused visitor experience.
• Monitor facility performance and identify opportunities to improve efficiency and utilisation.
• Support the ongoing development of operational processes, systems and service standards.
• Ensure operational issues, risks and health and safety matters are appropriately managed and escalated.

Skills

Facilities management

Booking systems

Stakeholder coordination

Customer service

Health & safety

Multi-user environments

Microsoft Office

Tools

Microsoft Office

Job description

Facility Manager - Te Matapihi - Fixed Term

Help bring Te Matapihi to life

Te Matapihi is Wellington's newest community, creative and civic hub, bringing together a diverse range of tenants, visitors, organisations and activities within a shared environment. We're seeking an experienced and highly organised Te Matapihi Facility Manager to join us on a 12-month fixed-termbasis and help establish the operational foundations that will support the facility's ongoing success.

This is a unique opportunity to play a central role in shaping the experience of one of Wellington's most exciting Council facilities. You'll be responsible for ensuring Te Matapihi operates safely, efficiently and cohesively, while creating a welcoming and connected environment for tenants, visitors, partners and the wider community.

As part of the Activation, Arts & Economy business unit, you'll work at the heart of a facility designed to support collaboration, creativity, community connection and city vibrancy.

Reporting to the Arts Venues Manager, you'll lead the day-to-day operational management of Te Matapihi and act as the key coordination point across tenants, shared spaces, facility users and Council teams. You'll ensure the building runs smoothly while identifying opportunities to improve utilisation, enhance visitor experiences and support activation across the facility.

You will:

• Lead the day-to-day operation of Te Matapihi as a busy multi-use Council facility.
• Coordinate activity across tenants, partners, users and Council teams including Property Management
• Oversee shared spaces, manage bookings, activations and facility utilisation.
• Support the delivery of exhibitions, installations, events and public-facing activities.
• Build strong working relationships across the facility and act as a central point of contact for operational matters.
• Coordinate facility-wide communications relating to shared spaces and activities.
• Champion a welcoming and customer-focused visitor experience.
• Monitor facility performance and identify opportunities to improve efficiency and utilisation.
• Support the ongoing development of operational processes, systems and service standards.
• Ensure operational issues, risks and health and safety matters are appropriately managed and escalated.

Ngā tohu me ngā wheako | Qualifications and experience

We're looking for a practical and collaborative facilities or venue professional who enjoys bringing people together, solving problems and ensuring complex environments operate effectively.

You'll bring:

• Experience managing or coordinating facilities, venues, public-facing spaces or multi-user environments.
• Strong operational planning and organisational skills, with the ability to manage multiple priorities simultaneously.
• Proven experience coordinating bookings, activities, shared spaces and stakeholders.
• Excellent relationship management skills, with the ability to work effectively with tenants, customers, contractors, partners and internal teams.
• Strong customer service and visitor experience focus.
• Experience managing operational issues and delivering practical solutions.
• Confidence using booking systems, scheduling tools and Microsoft Office applications.
• Strong communication skills and the ability to build trust across a diverse range of stakeholders.
• Experience in arts, cultural, community, events or public sector environments would be highly regarded.
• An understanding of Te Tiriti o Waitangi and a commitment to working within a bicultural framework.

Nōu te rourou | What's in it for you

Opportunities to help establish a new flagship facility don't come around often.

You'll have the chance to help shape how Te Matapihi operates, work alongside a diverse mix of organisations and partners, and contribute to a facility that supports Wellington's creative, community and civic aspirations.

This role offers variety, autonomy and the opportunity to make a visible impact every day. You'll play a key role in ensuring Te Matapihi becomes a welcoming, vibrant and well-connected destination for all who use it.

Working for the Council offers you a range of benefits including 5 weeks annual leave, flexible working options, health and wellbeing support, Council staff discounts and a range of learning and development programmes and opportunities.

• 5 weeks annual leave
• flexible working options
• health and wellbeing support
• Council staff discounts
• a range of learning and development programmes and opportunities

Opportunities like this don't come along often.

You'll have the chance to establish a brand-new function, influence how Wellington activates its public spaces and precincts, work alongside a diverse range of city partners, and help shape the experiences that make Wellington an extraordinary capital city.

If you're a strategic and collaborative leader who thrives on building partnerships and turning ambitious ideas into action, we'd love to hear from you.

Join us and help create a vibrant Wellington for generations to come.

Working for the Council offers you a range of benefits including 5 weeks annual leave, flexible working options, health and wellbeing support, Council staff discounts and a range of learning and development programmes and opportunities.

• 5 weeks annual leave
• flexible working options
• health and wellbeing support
• Council staff discounts
• a range of learning and development programmes and opportunities

We want your application to enable you to portray the real you. Skills are gained across many areas of our life, not just formal employment. If you can demonstrate the skills listed in the advert through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your cover letter.

We welcome applications from all people and like our workforce to reflect the diverse communities we serve.

Accessibility Support:

We want to make sure any accessibility requirements you may have, are well supported so the selection process is equitable for everyone. Please let us know if there are any adjustments or support, we can offer to make our process more accessible to you by emailing: [e-mail]

Applications close 19 October 2026. Please note that we may engage with applicants prior to the vacancy closing and/or close applications ahead of this date, so we encourage you to submit your application as soon as possible.

All applications must be submitted online and must have the right to work in New Zealand – we will not accept emailed applications.

All employees must undergo a Criminal Conviction prior to employment.

Expertise: Arts and events, Facilities and property management, Iwi/public engagement and relations, Marketing and communications