Creative Hub Facility Lead (12-Month Fixed Term)

Wellington City Council; Wellington, Auckland; Hybrid; NZD 85,000 - 110,000; Full time

Benefits offered by this job

5 weeks annual leave

flexible working options

health and wellbeing support

Council staff discounts

a range of learning and development

Job summary

Wellington City Council is seeking a practical and collaborative Te Matapihi Facility Manager to lead the day-to-day operations of Te Matapihi, Wellington's new flagship community and civic hub, on a 12-month fixed-term basis. You will help establish operational foundations that support the facility's ongoing success and provide a welcoming environment for tenants, visitors and partners.

Reporting to the Arts Venues Manager, you will coordinate bookings, shared spaces and activations, manage

Qualifications

• Experience managing or coordinating facilities, venues, public-facing spaces or multi-user environments.
• Strong operational planning and organisational skills, with the ability to manage multiple priorities simultaneously.
• Proven experience coordinating bookings, activities, shared spaces and stakeholders.
• Excellent relationship management skills, with the ability to work effectively with tenants, customers, contractors, partners and internal teams.
• Strong customer service and visitor experience focus.
• Experience managing operational issues and delivering practical solutions.
• Confidence using booking systems, scheduling tools and Microsoft Office applications.
• Strong communication skills and the ability to build trust across a diverse range of stakeholders.
• Experience in arts, cultural, community, events or public sector environments would be highly regarded.
• An understanding of Te Tiriti o Waitangi and a commitment to working within a bicultural framework.

Responsibilities

• Lead the day-to-day operation of Te Matapihi as a busy multi-use Council facility.
• Coordinate activity across tenants, partners, users and Council teams including Property Management.
• Oversee shared spaces, manage bookings, activations and facility utilisation.
• Support the delivery of exhibitions, installations, events and public-facing activities.
• Build strong working relationships across the facility and act as a central point of contact for operational matters.
• Coordinate facility-wide communications relating to shared spaces and activities.
• Champion a welcoming and customer-focused visitor experience.
• Monitor facility performance and identify opportunities to improve efficiency and utilisation.
• Support the ongoing development of operational processes, systems and service standards.
• Ensure operational issues, risks and health and safety matters are appropriately managed and escalated.

Skills

Facilities management

Booking systems

Stakeholder coordination

Customer service

Health & safety

Multi-user environments

Microsoft Office

Tools

Microsoft Office

Job description

Wellington City Council is seeking a practical and collaborative Te Matapihi Facility Manager to lead the day-to-day operations of Te Matapihi, Wellington's new flagship community and civic hub, on a 12-month fixed-term basis. You will help establish operational foundations that support the facility's ongoing success and provide a welcoming environment for tenants, visitors and partners.

Reporting to the Arts Venues Manager, you will coordinate bookings, shared spaces and activations, manage