Facilities & Workplace Experience Specialist

JLL; Wellington; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Great employee discounts off fitness,

18 weeks paid maternity leave

Private Health Insurance Discounts

Active Social Club

Employee assistant program

Novated Lease for EV cars

Paid time off for volunteer work

Career Opportunities with Australia's#

Premium offices

Job summary

JLL in Wellington is seeking a Facility Coordinator to oversee a broad range of workplace and facilities activities across Front of House and Back of House operations. You’ll act as a key workplace contact for employees, visitors, vendors, and service providers while supporting service delivery performance and customer experience outcomes.

You will coordinate day-to-day operations, maintenance, procurement, scheduling, and governance activities within a fast-paced corporate environment, ensuring

Qualifications

• 2–3 years’ experience in facilities coordination or related roles.
• Strong knowledge of workplace operations and safety practices.
• Experience with CMMS, booking tools and MS Office.

Responsibilities

• Coordinate day-to-day workplace and facilities operations to support business continuity and workplace experience outcomes.
• Support workplace requests, office presentation, amenities, moves, seating changes, and operational readiness activities.
• Coordinate reactive and planned maintenance activities and liaise with landlords and building management on operational matters.
• Provide responsive workplace support across front-of-house and back-of-house services.
• Coordinate mailroom, courier, workplace supplies, and general office support activities.
• Support procurement and facilities administration including purchase orders, invoicing, accruals, supplier onboarding, and quotation management.
• Maintain operational records, facilities documentation, trackers, and servicerelated administration.
• Assist with operational scheduling, vendor access coordination, and general site support activities.
• Coordinate meeting room operations, workplace scheduling, event support, and room readiness activities.
• Support meeting and event logistics including catering, room setup, AV coordination, and workplace technology support.
• Escalate workplace technology issues and support administration of workplace booking and event systems.
• Coordinate vendor activities, contractor access, and service provider scheduling across workplace and facilities operations.
• Monitor service delivery performance, follow up outstanding actions, and escalate unresolved operational issues.
• Support delivery of integrated facilities management services through effective vendor coordination, issue management, and operational support.
• Support workplace health, safety, security, environmental, and compliance activities in line with operational standards and workplace policies.
• Coordinate workplace inspections, emergency preparedness activities, access administration, and compliance documentation.
• Escalate workplace risks, incidents, hazards, and compliance concerns appropriately.
• Support operational reporting, KPI/SLA tracking, governance activities, and maintenance of service records and operational dashboards.
• Assist with audits, action tracking, reporting requirements, and onsite operational coordination.
• Provide administrative and operational support to Facilities Management leadership and regional teams.
• Support continuous improvement initiatives to enhance workplace operations, service delivery, and customer experience outcomes.
• Identify operational improvement opportunities and assist with implementation of workplace initiatives and process enhancements.
• Participate in service reviews, operational meetings, and governance discussions while supporting achievement of KPIs and service standards.

Skills

Communication

Stakeholder management

Customer service

Organizational skills

Attention to detail

Independent worker

Education

Facilities Management / Business / Property qualifications

Tools

CMMS

Workplace booking tools

Visitor management systems

Microsoft Office

Job description

JLL in Wellington is seeking a Facility Coordinator to oversee a broad range of workplace and facilities activities across Front of House and Back of House operations. You’ll act as a key workplace contact for employees, visitors, vendors, and service providers while supporting service delivery performance and customer experience outcomes.

You will coordinate day-to-day operations, maintenance, procurement, scheduling, and governance activities within a fast-paced corporate environment, ensuring