Facilities Operations Support Specialist

PAE; Lower Hutt; Hybrid; NZD 42,000 - 60,000; Full time

Job summary

PAE is seeking a proactive Support Centre Administrator to join our Lower Hutt team, coordinating maintenance service requests and keeping stakeholders informed. The role is onsite, with standard Monday–Friday hours, and involves triaging work orders, dispatching tasks, and maintaining accurate records.

You’ll be part of a high-performing team ensuring critical services run smoothly, balancing priorities, and providing excellent customer service while adhering to safety and quality standards.

Qualifications

• 3+ years in an administration role
• 1–2 years in customer service
• Strong planning, scheduling and organisational skills
• Confidence using IT systems
• Excellent attention to detail and ability to manage competing priorities
• Calm, professional approach when dealing with queries or last-minute changes

Responsibilities

• Administering reactive maintenance workflows from receipt to close-out
• Scheduling service requests and coordinating with subcontractors and internal teams
• Communicating job updates clearly to operations and support staff
• Ensuring documentation and billing information is accurate and up to date
• Responding to incoming requests via phone, email, and online channels
• Supporting Health & Safety and Quality system requirements
• Assisting with reporting, document control, and general contract support

Skills

Planning & scheduling

Organisational skills

Attention to detail

Customer service mindset

Calm under pressure

Team oriented

Tools

MS Office

Job description

PAE is seeking a proactive Support Centre Administrator to join our Lower Hutt team, coordinating maintenance service requests and keeping stakeholders informed. The role is onsite, with standard Monday–Friday hours, and involves triaging work orders, dispatching tasks, and maintaining accurate records.

You’ll be part of a high-performing team ensuring critical services run smoothly, balancing priorities, and providing excellent customer service while adhering to safety and quality standards.