Casual Service Desk Operator — Frontline Admin & Visitor Support

PAE; Auckland; Hybrid; NZD 30,000 - 41,000; Part time

Job summary

PAE in New Zealand is seeking reliable Casual Service Desk Operators to join the team at Waiouru Military Camp. You will be the first point of contact for visitors and staff, delivering courteous service while handling admin tasks and security-related duties in a busy Camp Service Centre.

The role requires flexibility with a rotating roster (5:30am–1:30pm, 1:30pm–9:30pm, 9:30pm–5:30am) and the ability to balance customer service, facility coordination, and health and safety support across

Qualifications

• Previous experience in administration, reception, customer service, or a service desk environment.
• Ability to work a rotating roster, including overnight shifts.
• Strong written and verbal communication skills.
• Good computer skills, including Microsoft Outlook, Word, and Excel.
• Excellent organisation skills and attention to detail.
• Ability to maintain confidentiality and professionalism.
• A proactive, adaptable, and customer-focused approach.
• Understanding of health and safety practices and procedures.
• Ability to work independently while contributing positively to a team environment.

Responsibilities

• Greet visitors and provide professional customer service at the Service Centre.
• Answer telephone, email, and face-to-face enquiries.
• Monitor and respond to the Intruder Alarm System
• Issue and receive keys for camp facilities and accommodation.
• Coordinate bookings for the Service Centre Conference Room.
• Assist with opening and securing restricted facilities during working hours.
• Process incident reports and maintain accurate records.
• Assist with the preparation of monthly reports and data collation.
• Process invoices, credit notes, and other accounting administration tasks.
• Manage purchasing of stationery, uniforms, and consumables.
• Maintain filing, archiving, and site records.
• Assist with staff travel bookings and general administrative support.
• Support health and safety reporting, meetings, and compliance activities.

Skills

Customer service

Administration

Communication

Attention to detail

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

PAE in New Zealand is seeking reliable Casual Service Desk Operators to join the team at Waiouru Military Camp. You will be the first point of contact for visitors and staff, delivering courteous service while handling admin tasks and security-related duties in a busy Camp Service Centre.

The role requires flexibility with a rotating roster (5:30am–1:30pm, 1:30pm–9:30pm, 9:30pm–5:30am) and the ability to balance customer service, facility coordination, and health and safety support across