Front Office Leader: Guest Experience & Operations

CGR Services; Auckland; On-site; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Learn and grow with Accor Academy

Daily staff meals on duty

Parental Leave Scheme

Recognition incentives

Worldwide career progression

Job summary

Accor in New Zealand is seeking an experienced Front Office Manager to lead our Front Office, Guest Services, Night Operations and Concierge teams. You will ensure exceptional service, maximise guest satisfaction, and drive financial targets while developing a high-performing team aligned with Accor’s service culture.

You will lead, coach and inspire a team, manage labour costs and budgets, and ensure compliance with brand standards and health and safety requirements.

Qualifications

• Minimum Front Office Manager experience or similar leadership role in hospitality.
• Opera PMS, Microsoft Outlook and Microsoft Office proficiency.
• Experience managing budgets, labour costs, forecasting and performance targets.

Responsibilities

• Lead and coach Front Office team to deliver exceptional guest experiences.
• Drive guest satisfaction, loyalty and service excellence across Front Office touchpoints.
• Oversee arrivals, departures, VIP experiences and guest recovery processes.
• Manage labour costs, departmental budgets, forecasting and performance targets.
• Develop and mentor team members to achieve professional goals.
• Foster collaboration across hotel departments for a seamless guest experience.
• Ensure compliance with policies, brand standards, health and safety procedures.

Skills

Leadership

Guest service

Communication

Problem solving

Budgeting

Team development

Roster management

Opera PMS

Microsoft Outlook

Microsoft Office

Tools

Opera PMS

Microsoft Outlook

Microsoft Office

Job description

Accor in New Zealand is seeking an experienced Front Office Manager to lead our Front Office, Guest Services, Night Operations and Concierge teams. You will ensure exceptional service, maximise guest satisfaction, and drive financial targets while developing a high-performing team aligned with Accor’s service culture.

You will lead, coach and inspire a team, manage labour costs and budgets, and ensure compliance with brand standards and health and safety requirements.