Export Documentation Specialist — Detail‑Driven Coordinator

Affco New Zealand; Horotiu; On-site; NZD 50,000 - 75,000; Full time

Benefits offered by this job

Free parking

Discounted Talley’s products

Perks membership offering discounts

Job summary

AFFCO Head Office is looking for an organised and detail-focused Documentation Coordinator to join our Customer Service and Documentation team. Based at our Head Office in Horotiu, you will prepare and process accurate export documentation to support the end-to-end management of customer orders, working closely with internal teams, customers and external stakeholders.

This role requires a high degree of autonomy, with the ability to plan, prioritise and manage competing tasks while meeting

Qualifications

• Strong attention to detail and a commitment to accuracy.
• Proven ability to self-manage, organise and prioritise competing tasks and deadlines with minimal supervision.
• Clear and professional written and verbal communication skills.
• An practical approach to problem solving, sound judgement and the confidence to show initiative and take ownership.
• The ability to build effective relationships and work collaboratively across teams.
• Confidence using Microsoft Office and learning business systems.
• Previous experience in export documentation, logistics, customer service or a similar coordination role would be advantageous.

Responsibilities

• Completing and processing accurate shipping and export documentation in line with New Zealand export requirements and destination-country import requirements.
• Planning, prioritising and self-managing competing tasks and changing requirements to ensure critical documentation, customer order and shipment deadlines are met.
• Identifying, troubleshooting and resolving documentation or order-related issues promptly, using sound judgement and escalating where required.
• Liaising with regulatory authorities, shipping lines, customers and other stakeholders across the supply chain.
• Working closely with the Customer Service and Documentation team, Logistics and wider AFFCO teams to share information, maintain workflow continuity and respond to changing business requirements.
• Taking ownership of work, maintaining high standards and providing professional, responsive service to internal and external customers.

Skills

Attention to detail

Self-management

Written and verbal communication

Problem solving

Cross-team collaboration

Export documentation experience

Tools

Microsoft Office Suite

Job description

AFFCO Head Office is looking for an organised and detail-focused Documentation Coordinator to join our Customer Service and Documentation team. Based at our Head Office in Horotiu, you will prepare and process accurate export documentation to support the end-to-end management of customer orders, working closely with internal teams, customers and external stakeholders.

This role requires a high degree of autonomy, with the ability to plan, prioritise and manage competing tasks while meeting