Export Documentation Specialist - Customer Experience

Westland Milk Products; Halswell-Hornby-Riccarton Community; On-site; NZD 60,000 - 80,000; Full time

Job summary

Westland Milk Products is seeking a Customer Services Officer - Documentation Management to ensure accurate export documentation for customers worldwide. You will coordinate documents across markets, liaise with customers, freight providers and regulatory bodies, and help maintain compliant and timely paperwork.

Reporting to the Team Leader - Document Management, you will join our Customer Experience team and work closely with Supply Chain, Logistics and Commercial colleagues to deliver a

Qualifications

• Highly organized and customer-focused professional with several years of experience in customer service, administration, logistics, export documentation or a similar environment.

Responsibilities

• Coordinate export documentation across multiple markets to support timely delivery of Westland products.
• Liaise with customers and logistics providers to ensure regulatory and customer requirements are met.
• Collaborate with internal teams (Customer Experience, Supply Chain, Logistics and Commercial) to deliver a seamless customer experience.

Job description

Westland Milk Products is seeking a Customer Services Officer - Documentation Management to ensure accurate export documentation for customers worldwide. You will coordinate documents across markets, liaise with customers, freight providers and regulatory bodies, and help maintain compliant and timely paperwork.

Reporting to the Team Leader - Document Management, you will join our Customer Experience team and work closely with Supply Chain, Logistics and Commercial colleagues to deliver a