Customer Services Officer - Documentation Management

Westland-Milk-Products; Christchurch; Presencial; NZD 55.000 - 75.000; Jornada completa

Descripción de la vacante

Westland Milk Products in Christchurch is seeking a Customer Services Officer - Documentation Management to ensure accurate and timely export documents for customers around the world. You will work within the Customer Experience team, coordinating documentation with markets, customers and logistics providers to support global deliveries.

This role requires a highly organised, customer-focused professional with several years in customer service, administration or logistics, and a proven ability

Formación

• Several years of experience in customer service, administration, logistics, export documentation or a similar environment.
• Strong attention to detail and ability to prioritise competing tasks.
• Excellent stakeholder relationship skills.

Responsabilidades

• Coordinate and manage export documentation to support global deliveries.
• Liaise with customers and logistics providers to ensure accuracy and timeliness.
• Ensure regulatory and customer requirements are met throughout the process.

Conocimientos

Customer service

Administration

Logistics

Export documentation

Descripción del empleo

Customer Services Officer - Documentation Management

A bit about your role

As the Customer Service Officer - Document Management, you will play a key role in ensuring the accurate and timely management of export documentation that supports the delivery of Westland products to customers around the world. As part of our Customer Experience team, you will coordinate documentation across multiple markets, work closely with customers and logistics providers, and help ensure regulatory and customer requirements are met every step of the way.

Reporting to the Team Leader - Document Management, you will work alongside our wider Customer Experience, Supply Chain, Logistics and Commercial teams to deliver a seamless customer experience. This is a varied role where attention to detail, strong communication and a proactive approach are essential to supporting our global export operations.

A bit about you

You are a highly organised and customer-focused professional with several years of experience in customer service, administration, logistics, export documentation or a similar environment. You enjoy working in a fast-paced setting where accuracy matters and take pride in delivering high-quality work while managing competing priorities.

You bring proven relationship-building skills and are confident working with a range of stakeholders, both internally and externally. With a keen eye for detail and a solutions-focused mindset, you can identify issues, navigate complexity and contribute to positive customer outcomes. Experience within an export, manufacturing, supply chain or FMCG environment would be advantageous, although just as important is your willingness to learn, collaborate and contribute to a high-performing team.

A bit about the organisation

Westland Milk Products is a well-known New Zealand end-to-end dairy manufacturer based in the beautiful South Island, with offices and production facilities in both Christchurch and Hokitika. Westland produces a diverse range of high-quality dairy ingredients and consumer products that are sold to customers across New Zealand and around the world. With a strong focus on quality, innovation and customer service, Westland continues to build on its proud history while investing in future growth.

Owned by the Global Top 5 dairy company Yili Group, Westland Milk Products and its related companies in New Zealand, Oceania Dairy (Glenavy), Pure Nutrition (Rolleston), Canary Foods (Hamilton) and EasiYo (Auckland) form a group that we refer to as the Yili Oceania Group. The combined business produces over 170,000mt of finished goods which are then exported to over 40 countries, driving annual revenue well in excess of $1.3B - and growing.

Where to from here?

Applications close on 29th November 2026. Please note that this advertisement may close earlier than the listed closing date if a suitable candidate is identified. Applications will be reviewed on a rolling basis, and interviews may be conducted earlier than the closing date.

Applicants must have valid work rights in New Zealand to be considered.