Customer Services Officer - Documentation Management

Westland Milk Products; Halswell-Hornby-Riccarton Community; On-site; NZD 60,000 - 80,000; Full time

Job summary

Westland Milk Products is seeking a Customer Services Officer - Documentation Management to ensure accurate export documentation for customers worldwide. You will coordinate documents across markets, liaise with customers, freight providers and regulatory bodies, and help maintain compliant and timely paperwork.

Reporting to the Team Leader - Document Management, you will join our Customer Experience team and work closely with Supply Chain, Logistics and Commercial colleagues to deliver a

Qualifications

• Highly organized and customer-focused professional with several years of experience in customer service, administration, logistics, export documentation or a similar environment.

Responsibilities

• Coordinate export documentation across multiple markets to support timely delivery of Westland products.
• Liaise with customers and logistics providers to ensure regulatory and customer requirements are met.
• Collaborate with internal teams (Customer Experience, Supply Chain, Logistics and Commercial) to deliver a seamless customer experience.

Job description

Customer Services Officer - Documentation Management

As the Customer Service Officer - Document Management, you will play a key role in ensuring the accurate and timely management of export documentation that supports the delivery of Westland products to customers around the world. As part of our Customer Experience team, you will coordinate documentation across multiple markets, work closely with customers and logistics providers, and help ensure regulatory and customer requirements are met every step of the way.

Reporting to the Team Leader - Document Management, you will work alongside our wider Customer Experience, Supply Chain, Logistics and Commercial teams to deliver a seamless customer experience. This is a varied role where attention to detail, strong communication and a proactive approach are essential to supporting our global export operations.

A bit about you

You are a highly organised and customer-focused professional with several years of experience in customer service, administration, logistics, export documentation or a similar environment. You enjoy working in a fast-paced setting where accuracy matters and take pride in delivering high-quality work while managing competing priorities.

You bring proven relationship-building skills and are confident working with a range of stakeholders, both internally and externally. With a keen eye for detail and a solutions-focused mindset, you can identify issues, navigate complexity and contribute to positive customer outcomes. Experience within an export, manufacturing, supply chain or FMCG environment would be advantageous, although just as important is your willingness to learn, collaborate and contribute to a high-performing team.

A bit about the organisation

Westland Milk Products is a well-known New Zealand end-to-end dairy manufacturer based in the beautiful South Island, with offices and production facilities in both Christchurch and Hokitika. Westland produces a diverse range of high-quality dairy ingredients and consumer products that are sold to customers across New Zealand and around the world. With a strong focus on quality, innovation and customer service, Westland continues to build on its proud history while investing in future growth.

Owned by the Global Top 5 dairy company Yili Group, Westland Milk Products and its related companies in New Zealand, Oceania Dairy (Glenavy), Pure Nutrition (Rolleston), Canary Foods (Hamilton) and EasiYo (Auckland) form a group that we refer to as the Yili Oceania Group. The combined business produces over 170,000mt of finished goods which are then exported to over 40 countries, driving annual revenue well in excess of $1.3B - and growing.