Executive Assistant Manager - Te Anau

Distinction Hotel Group; Te Anau; On-site; NZD 80,000 - 110,000; Full time

Benefits offered by this job

Staff discounts at Distinction Hotels?

Live in Fiordland region

Career progression opportunities

Job summary

Distinction Luxmore Hotel Te Anau is seeking an Executive Assistant Manager to lead hotel operations and collaborate with the General Manager across departments in Fiordland. This hands-on role requires flexibility to work shifts, including Duty Manager duties, to support the business and guest experience.

You will oversee Front Office, F&B, Housekeeping and Maintenance, drive staff development, and contribute to KPIs, budgets and safety compliance. A proactive, calm leader is essential.

Qualifications

• Minimum 3 years' management experience in hotel/hospitality.
• Proven leadership across multiple hotel departments.
• Strong communication and organisational skills.
• NZ LCQ and Manager's Certificate, or ability to obtain.
• Flexible to rotate shifts including weekends/public holidays.

Responsibilities

• Support General Manager in leadership of hotel operations.
• Oversee Front Office, F&B, Housekeeping and Maintenance.
• Maintain guest satisfaction and incident resolution.
• Support KPIs, budgets and financial targets.
• Lead staffing, rosters, recruitment and training.
• Act as General Manager in their absence.
• Ensure health & safety and compliance.

Skills

Leadership

Guest focus

Communication

Organisational skills

Hospitality ops

Problem solving

MS Office

PMS systems

Social media

Education

NZ LCQ

Manager's Certificate

Tools

Microsoft Office

Hotel PMS

Job description

Location

Distinction Luxmore Hotel, 41 Town Centre, Te Anau 9600, New Zealand

Are you an experienced hospitality leader ready to take the next step in your career?

Distinction Luxmore Hotel Te Anau is seeking an enthusiastic and motivated Executive Assistant Manager to join our leadership team in the heart of beautiful Fiordland.

Reporting directly to the General Manager, we're looking for an energetic, forward-thinking hospitality leader who enjoys solving problems, developing people, and continuously improving the business. You will be someone who doesn't just identify challenges; you bring solutions and are always looking for ways to improve the guest experience and hotel performance.

This is a permanent, full-time position with a minimum of 35 hours per week.

About The Role

As Executive Assistant Manager, you will work closely with the General Manager to oversee the day-to-day operations of the hotel. You will provide leadership across all departments. As a hands-on leader, you will be required to work operational shifts, including Duty Manager shifts to support the business.

Key Responsibilities

• Support the General Manager in the overall leadership and management of the hotel
• Maintain a strong focus on guest satisfaction
• Oversee the daily operations of Front Office, Food & Beverage, Housekeeping and Maintenance
• Manage staffing levels, rostering, recruitment and training.
• Contribute ideas and initiatives that improve efficiency, profitability and the guest experience
• Assist with developing and achieving hotel KPIs, budgets and financial targets
• Resolve guest concerns professionally and efficiently
• Ensure compliance with health and safety, liquor licensing, food safety and company policies
• Act as General Manager in their absence

To Be Successful You Will Have

• A minimum of 3 years' management experience in a hotel or hospitality environment
• Strong leadership and experience across multiple hotel departments
• Excellent communication, organisational and management skills
• Strong computer skills, including Microsoft Office and hotel property management systems
• Experience using social media and digital platforms to support guest engagement and business promotion
• The ability to remain calm under pressure and make sound decisions
• A current New Zealand LCQ and Manager's Certificate, or the ability to obtain them
• Flexibility to work a rotating roster, including weekends and public holidays

What We Offer

• A senior leadership opportunity with one of New Zealand's leading hotel groups
• A supportive and collaborative team environment
• The chance to live and work in the spectacular Fiordland region
• Opportunities for professional development and career progression
• Staff discounts across Distinction Hotels throughout New Zealand