Duty Manager

Distinction Hotels; Rotorua; On-site; NZD 65,000 - 80,000; Full time

Benefits offered by this job

Staff accommodation discounts

Job summary

Distinction Hotels – Rotorua, North Island, is seeking an experienced Duty Manager to join the team at Distinction Rotorua Hotel and Conference Centre. This full-time position will lead the day-to-day operations as the senior on-site representative, ensuring exceptional guest experiences and smooth front office and guest services operations.

You will oversee shifts, manage staff, handle guest inquiries, and coordinate with housekeeping, maintenance and other departments to maintain high service

Qualifications

• Proven experience in hotel front office or guest services, ideally in supervisory capacity.
• Strong leadership and ability to motivate/manage a team.
• Excellent customer service and guest experience focus.
• Proficiency with hotel management systems and front office software.
• Exceptional communication and interpersonal skills.
• Ability to remain calm and professional under pressure, especially during peak periods.
• Strong organisational and time management capabilities.
• Knowledge of health and safety regulations in hospitality.
• Flexibility to work evenings, weekends and public holidays.

Responsibilities

• Oversee front office and guest services operations during shifts.
• Supervise team; provide guidance and performance feedback.
• Address guest inquiries, concerns and complaints professionally.
• Monitor security, safety and cleanliness standards.
• Coordinate with housekeeping and maintenance for efficiency.
• Manage room allocations and VIP requests.
• Process financial transactions and cash handling; keep records.
• Conduct property inspections and address safety issues.
• Prepare shift reports and update management.
• Represent the hotel and uphold brand standards.

Skills

Leadership

Customer service

Communication

Organisational skills

Health & safety knowledge

Tools

Hotel management systems

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Distinction Hotels – Rotorua, North Island

We are seeking an experienced Duty Manager to join the team at Distinction Rotorua Hotel and Conference Centre. This is a full-time position that plays a crucial operational role in ensuring the smooth day-to-day running of our hotel. As Duty Manager, you will be the senior on-site representative during your shifts, responsible for maintaining exceptional guest experiences, managing staff, and overseeing all front office and guest services operations. This role is fundamental to delivering our commitment to hospitality excellence and guest satisfaction.

Key responsibilities

• Oversee all front office and food and beverage guest services operations during assigned shifts, ensuring seamless guest check-in and check-out procedures
• Manage and supervise team, providing guidance, support and performance feedback to ensure high service standards
• Handle guest inquiries, concerns and complaints with professionalism and resolve issues promptly to ensure guest satisfaction
• Monitor hotel security, safety and cleanliness standards throughout the property
• Coordinate with housekeeping, maintenance and other departments to ensure operational efficiency
• Manage room allocations, special requests and VIP guest requirements
• Process financial transactions, manage cash handling and ensure accurate record-keeping
• Conduct regular property inspections and address maintenance issues or safety concerns
• Prepare shift reports and communicate important information to management and incoming staff
• Represent the hotel professionally and uphold brand standards at all times

This is a hands on position and the right person needs to be able to jump in and assist the team in any of our outlets.

What we’re looking for

• Proven experience working in a hotel front office or guest services environment, ideally in a supervisory capacity
• Strong leadership skills with the ability to motivate and manage a team effectively
• Excellent customer service skills and a genuine commitment to delivering exceptional guest experiences
• Proficiency in hotel management systems and front office software
• Exceptional communication and interpersonal skills
• Ability to remain calm and professional under pressure, particularly during peak periods or challenging situations
• Strong organisational and time management capabilities
• Knowledge of health and safety regulations and hospitality best practices
• Flexibility to work shifts including evenings, weekends and public holidays as required
• A proven track record of maintaining high standards of professionalism and attention to detail
• You must have a NZ drivers licence and an managers certificate for liquor licencing

What we offer

Distinction Hotels is committed to supporting the wellbeing and development of our team members. We offer a competitive remuneration commensurate with experience, staff accommodation discounts are available at Distinction Hotels. We provide a supportive and collaborative work environment where your contributions are valued and recognised. We believe in fostering a positive workplace culture that celebrates diversity and encourages career progression within the hospitality sector.

About us

Distinction Hotels is a leading hospitality provider committed to delivering outstanding guest experiences across our portfolio of 16 hotels. We pride ourselves on our welcoming atmosphere, high service standards and commitment to creating memorable stays for our guests. Located in the vibrant Rotorua region, our hotel is a key destination for travellers seeking quality accommodation and exceptional service. We are dedicated to creating a workplace where our team members can thrive, develop their skills and take pride in the service they deliver.

You must be work ready and have the current right to work in New Zealand