Executive Assistant Manager - Te Anau

Distinction Hotels; Te Anau; On-site; NZD 70,000 - 110,000; Full time

Benefits offered by this job

Senior leadership role

Live in Fiordland region

Career progression

Staff discounts across Distinction

Job summary

Distinction Luxmore Hotel Te Anau seeks an experienced Executive Assistant Manager to join our leadership team in Fiordland. Reporting to the General Manager, you will lead day-to-day hotel operations and mentor the team to deliver exceptional guest experiences.

You will work hands-on, including Duty Manager shifts, and drive improvements across departments while maintaining strong compliance with health and safety standards.

Qualifications

• Minimum 3 years in hotel/hospitality leadership.
• Strong communication and guest-satisfaction focus.
• Experience leading multiple departments and rostering.

Responsibilities

• Oversee day-to-day hotel operations with General Manager.
• Provide leadership across Front Office, F&B, Housekeeping and Maintenance.
• Manage staffing, recruitment and training.
• Contribute ideas to improve efficiency, profitability and guest experience.
• Support KPIs, budgets and financial targets; resolve guest concerns professionally.
• Act as General Manager in their absence.

Skills

Leadership

Communication

Team management

Problem solving

Decision making under pressure

Guest engagement

Tools

Hotel PMS

MS Office

Social media platforms

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Are you an experienced hospitality leader ready to take the next step in your career?
Distinction Luxmore Hotel Te Anau is seeking an enthusiastic and motivated Executive Assistant Manager to join our leadership team in the heart of beautiful Fiordland.

Reporting directly to the General Manager, we're looking for an energetic, forward‑thinking hospitality leader who enjoys solving problems, developing people, and continuously improving the business. You will be someone who doesn't just identify challenges; you bring solutions and are always looking for ways to improve the guest experience and hotel performance.

This is a permanent, full‑time position with a minimum of 35 hours per week.

About the Role:

As Executive Assistant Manager, you will work closely with the General Manager to oversee the day‑to‑day operations of the hotel. You will provide leadership across all departments. As a hands‑on leader, you will be required to work operational shifts, including Duty Manager shifts to support the business.

Key Responsibilities:

• Support the General Manager in the overall leadership and management of the hotel
• Maintain a strong focus on guest satisfaction
• Oversee the daily operations of Front Office, Food & Beverage, Housekeeping and Maintenance
• Manage staffing levels, rostering, recruitment and training.
• Contribute ideas and initiatives that improve efficiency, profitability and the guest experience
• Assist with developing and achieving hotel KPIs, budgets and financial targets
• Resolve guest concerns professionally and efficiently
• Ensure compliance with health and safety, liquor licensing, food safety and company policies
• Act as General Manager in their absence

To be successful you will have:

• A minimum of 3 years' management experience in a hotel or hospitality environment
• Strong leadership and experience across multiple hotel departments
• Excellent communication, organisational and management skills
• Strong computer skills, including Microsoft Office and hotel property management systems
• Experience using social media and digital platforms to support guest engagement and business promotion
• The ability to remain calm under pressure and make sound decisions
• A current New Zealand LCQ and Manager's Certificate, or the ability to obtain them
• Flexibility to work a rotating roster, including weekends and public holidays

What We Offer:

• A senior leadership opportunity with one of New Zealand's leading hotel groups
• A supportive and collaborative team environment
• The chance to live and work in the spectacular Fiordland region
• Opportunities for professional development and career progression
• Staff discounts across Distinction Hotels throughout New Zealand

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