EUC Support Engineer

Preferable - Crafting Careers; Dunedin; On-site; NZD 102,000 - 154,000; Part time

Job summary

EIL Global is seeking an experienced IT Support Engineer (On-Call/Freelance/Casual) to provide front-line desktop support and service clients in a fast-paced environment. The role covers hardware/software troubleshooting, OS installs, and basic network tasks in Sydney.

You will document resolutions, collaborate with internal teams and client stakeholders, and manage multiple tickets independently. A minimum of three years in IT support and strong communication are required.

Qualifications

• Minimum 3 years of experience in IT support or a related technical role.
• Strong desktop support and troubleshooting skills.
• Good understanding of networking concepts, including LAN, WAN, routers, and switches.
• Excellent communication and customer service skills.
• Ability to work independently and manage multiple tasks effectively.

Responsibilities

• Provide desktop support and troubleshoot hardware and software issues.
• Perform operating system installations and re-imaging activities.
• Assist with network troubleshooting, including LAN and WAN environments.
• Support and configure routers, switches, and related network infrastructure.
• Respond promptly to technical issues and service requests.
• Document support activities and resolutions in accordance with company procedures.
• Collaborate with internal teams and client stakeholders to ensure smooth operations.

Skills

Desktop support

Networking concepts

Customer service

Troubleshooting

Independent worker

Job description

Greetings from EIL Global! EIL Global is a leading IT services company providing support across the Asia Pacific and EMEA regions. We specialize in a wide range of technologies, including desktop support, servers, networking, and data center solutions. Headquartered in Adelaide, Australia, we serve clients across multiple countries and locations.

We are currently looking for experienced IT engineers to support our onsite service requirements in Sydney.

Role: IT Support Engineer (On-Call/Freelance/Casual)

Key Responsibilities:

• Provide desktop support and troubleshoot hardware and software issues.
• Perform operating system installations and re-imaging activities.
• Assist with network troubleshooting, including LAN and WAN environments.
• Support and configure routers, switches, and related network infrastructure.
• Respond promptly to technical issues and service requests.
• Document support activities and resolutions in accordance with company procedures.
• Collaborate with internal teams and client stakeholders to ensure smooth operations.

Requirements:

• Minimum 3 years of experience in IT support or a related technical role.
• Strong desktop support and troubleshooting skills.
• Good understanding of networking concepts, including LAN, WAN, routers, and switches.
• Excellent communication and customer service skills.
• Ability to work independently and manage multiple tasks effectively.

We look forward to hearing from you.