Euc Support Engineer

Preferable.Ai; Dunedin; On-site; NZD 68,000 - 103,000; Part time

Job summary

EIL Global is seeking an experienced IT Support Engineer to deliver onsite technical support in Sydney. This on-call/freelance/casual role requires hands-on troubleshooting, OS installations, and network assistance to keep clients' operations running smoothly.

You will document activities, collaborate with internal teams and clients, and apply strong customer service and communication skills. Minimum 3 years IT support experience and solid LAN/WAN knowledge are essential.

Qualifications

• Minimum 3 years of experience in IT support or related role.
• Strong desktop support and troubleshooting skills.
• Understanding of LAN/WAN, routers and switches.
• Excellent communication and customer service.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Provide desktop support and troubleshoot hardware and software issues.
• Install operating systems and perform re-imaging.
• Assist with network troubleshooting in LAN/WAN environments.
• Support and configure routers, switches and related network gear.
• Respond to technical issues and service requests promptly.
• Document activities and resolutions per company procedures.
• Collaborate with internal teams and client stakeholders.

Skills

Desktop support

Networking (LAN/WAN)

Customer service

Communication skills

Independent work

Troubleshooting

Job description

Job Description Greetings from EIL Global!

EIL Global is a leading IT services company providing support across the Asia Pacific and EMEA regions. We specialize in a wide range of technologies, including desktop support, servers, networking, and data center solutions. Headquartered in Adelaide, Australia, we serve clients across multiple countries and locations.

We are currently looking for experienced IT engineers to support our onsite service requirements in Sydney.

Role: IT Support Engineer (On-Call/Freelance/Casual)

As an IT Support Engineer, you will be responsible for delivering onsite technical support and ensuring a high level of customer satisfaction.

Key Responsibilities

• Provide desktop support and troubleshoot hardware and software issues.
• Perform operating system installations and re-imaging activities.
• Assist with network troubleshooting, including LAN and WAN environments.
• Support and configure routers, switches, and related network infrastructure.
• Respond promptly to technical issues and service requests.
• Document support activities and resolutions in accordance with company procedures.
• Collaborate with internal teams and client stakeholders to ensure smooth operations.

Requirements

• Minimum 3 years of experience in IT support or a related technical role.
• Strong desktop support and troubleshooting skills.
• Good understanding of networking concepts, including LAN, WAN, routers, and switches.
• Excellent communication and customer service skills.
• Ability to work independently and manage multiple tasks effectively.

IT support , field services , dispatch coordination , service desk operations , engineering coordination , troubleshooting , stakeholder management , communication , reporting , attention to detail , prioritization