Entry Level Support Engineer

New York tech; Palmerston North; Hybrid; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Certification Bonus Program

EAP Program – Three free sessions per/

Referral Bonus Initiative

Cost price on products from suppliers

Internal career growth

Company vehicle provided

Job summary

New Era Technology in Palmerston North is hiring an entry-level Support Engineer to join a client-driven IT team. You will respond to inquiries, troubleshoot issues, and document work in a ticketing system while traveling between client sites. The role emphasizes customer service and cross-functional collaboration.

You will work 38 hours weekly, with a vehicle provided for travel and opportunities to grow through certifications and internal training programs within a supportive team.

Qualifications

• Entry-level IT support and customer service capability.
• Ability to troubleshoot and document issues using a ticketing system.
• Must be a NZ Citizen or hold permanent residency; NZ Driver's License.

Responsibilities

• Respond to client inquiries and provide technical support across channels.
• Diagnose and troubleshoot issues; document and track with a ticketing system.
• Escalate unresolved issues and follow up until resolution; travel to client sites as needed.

Skills

Windows 11

Windows Server 2022

Azure Active Directory

FortiGate

Switching

Wireless

Printers/Copiers

Customer service

Tools

FortiGate

Ruckus/HP switches

Aruba/HP wireless

Printers

Job description

# Entry Level Support EngineerNew Era TechnologyNew Zealand - Palmerston North · posted Oct 21, 2026On this pageRole detailsAbout this opportunityMore jobs at New Era Technology →Company profile →## Role detailsApply on the company site →## About this opportunityJoin New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—togetherAre you passionate about IT and want to kick off your professional career?What is the roleMonday - Thursday 8 hours daily; Friday 6 hours – 38 hours weeklyBased on-site on our client sites in Palmerston North and working within the education sector, you will be the first point of contact for any IT-related issues. Through face-to-face interactions and managing the ticket board, you’ll deliver excellent customer service, effectively communicate with non-technical users, and prioritize and troubleshoot technical problems. You’ll also collaborate with cross-functional teams to resolve complex issues. As part of your responsibilities, you’ll complete daily timesheets, which require strong attention to detail. This role involves local travel across sites, so flexibility is important. Company vehicle provided for use during scheduled work where travel is required.• Must be a NZ Citizen or hold permanent residency• Must have a NZ Driver's License (Full or Restricted)Responsibilities:• Respond to client inquiries and provide technical support via various channels (phone, email, chat, etc.)• Diagnose and troubleshoot technical issues reported by clients.• Document and track client issues using a ticketing system.• Escalate unresolved issues to appropriate teams and follow up until resolution.• Stay up to date with product knowledge and industry trends to provide accurate and timely support.Please note that this is a general description.Desirable:• Practical technical knowledge in supporting and implementing:- Windows 11- Windows Server 2022- Azure Active Directory- Firewalls (FortiGate)- Switching (Ruckus, HP, Allied Telesis)- Wireless (Ruckus, Aruba/HP, Aerohive)- Printers/CopiersWhat we offer• A friendly team environment with a strong technical support network.• Opportunity to work with the IT industry's latest technologies.• Internal career growth for high performers and IT super-stars• An opportunity to earn while you learn with our Certification Bonus Program• EAP Program – Raise limited. Three free sessions per year.• Cost price on products from our suppliers• Referral Bonus Initiative• School holiday – Projects and Training opportunities