Entry Level Support Engineer

New Era Technology NZ; Palmerston North; Presencial; NZD 45 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Friendly team environment

Latest technologies

Career growth

Certification bonus program

EAP program

Supplier price on products

Resumo da oferta

New Era Technology NZ is looking for an on-site IT Helpdesk professional to join our Palmerston North client sites. You’ll be the first point of contact for IT issues, assist staff face-to-face, and manage the ticket board with a strong focus on customer service.

You will travel locally between sites; a company vehicle is provided for scheduled work. You’ll document issues, communicate clearly with non-technical users, and collaborate with cross-functional teams to ensure timely resolutions.

Qualificações

• Must have NZ citizenship or permanent residence.
• Must hold NZ Driver's License (Full or Restricted).

Responsabilidades

• Respond to client inquiries and provide technical support via phone, email, chat and in-person.
• Diagnose and troubleshoot issues reported by clients.
• Document and track issues using a ticketing system.
• Escalate unresolved issues and follow up until resolution.
• Stay up to date with product knowledge and industry trends.

Conhecimentos

Customer service

Technical support

Communication

Ticketing

Ferramentas

Windows 11

Windows Server 2022

Azure Active Directory

FortiGate

Ruckus/HP networking

Aruba/HP wireless

Descrição da oferta de emprego

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you.

Are you passionate about IT and want to kick off your professional career?

What is the role

Based on-site on our client sites in Palmerston North and working within the education sector, you will be the first point of contact for any IT-related issues. Through face-to-face interactions and managing the ticket board, you’ll deliver excellent customer service, effectively communicate with non-technical users, and prioritize and troubleshoot technical problems. You’ll also collaborate with cross-functional teams to resolve complex issues. As part of your responsibilities, you’ll complete daily timesheets, which require strong attention to detail. This role involves local travel across sites, so flexibility is important. Company vehicle provided for use during scheduled work where travel is required.

• Must be a NZ Citizen or hold permanent residency
• Must have a NZ Driver's License (Full or Restricted)

Responsibilities:

• Respond to client inquiries and provide technical support via various channels (phone, email, chat, etc.)
• Diagnose and troubleshoot technical issues reported by clients.
• Document and track client issues using a ticketing system.
• Escalate unresolved issues to appropriate teams and follow up until resolution.
• Stay up to date with product knowledge and industry trends to provide accurate and timely support.

Please note that this is a general description.

• Practical technical knowledge in supporting and implementing:
  • - Windows 11
  • - Windows Server 2022
  • - Azure Active Directory
  • - Firewalls (FortiGate)
  • - Switching (Ruckus, HP, Allied Telesis)
  • - Wireless (Ruckus, Aruba/HP, Aerohive)
  • - Printers/Copiers

What we offer

• A friendly team environment with a strong technical support network.
• Opportunity to work with the IT industry's latest technologies.
• Internal career growth for high performers and IT super-stars
• An opportunity to earn while you learn with our Certification Bonus Program
• EAP Program – Raise limited. Three free sessions per year.
• Cost price on products from our suppliers
• Referral Bonus Initiative
• School holiday – Projects and Training opportunities

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