End User Support Engineer — Flexible Hours, 5 Weeks Leave

Kāinga Ora - Homes and Communities; Auckland; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Five weeks leave

Insurance benefits

Job summary

Kāinga Ora - Homes and Communities is seeking an experienced End User Support Engineer to be the trusted first point of contact for end users, delivering end-to-end support across hardware, software and digital workplace technologies.

You will manage incidents from initial response to resolution, provide Level 1 and 2 support, and contribute to a seamless technology experience across the organisation. This role involves service desk and field support with on-call responsibilities.

Qualifications

• Proven technical troubleshooting expertise across end-user hardware, software, OS and business apps.
• Strong analytical and problem-solving skills with ownership of incidents.
• Ability to manage multiple priorities while meeting service levels in a fast-paced environment.
• Experience collaborating with external vendors and service providers.

Responsibilities

• Provide Level 1 and Level 2 end-user support across hardware, software and digital workplace tech.
• Respond to incidents and service requests from initial contact to resolution.
• Assist in on-call rotations and support in Service Desk and Field Support contexts.
• Interact with users via phone, remote tools, or onsite visits to keep tech services running smoothly.

Skills

End-user hardware

End-user software

Operating systems

Business applications

Microsoft technologies

Tools

Microsoft technologies

Job description

Kāinga Ora - Homes and Communities is seeking an experienced End User Support Engineer to be the trusted first point of contact for end users, delivering end-to-end support across hardware, software and digital workplace technologies.

You will manage incidents from initial response to resolution, provide Level 1 and 2 support, and contribute to a seamless technology experience across the organisation. This role involves service desk and field support with on-call responsibilities.