Support Engineer - Level 2

New Era Technology; Christchurch; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Certification Bonus Program

EAP Program

Three free sessions per year

Referral Bonus Initiative

School holiday – Projects and Training

Cost price on products from suppliers

Internal career growth for high fliers

Job summary

New Era Technology is seeking a Support Engineer L2 to provide advanced technical support in Lincoln, NZ. You will bridge service delivery and systems engineering, resolve complex issues, and maintain high-performing IT systems.

The role requires NZ citizenship or permanent residency, a NZ Driver's License, and a focus on security, documentation, and continuous learning. A certification bonus program and ongoing training are available.

Qualifications

• Degree in IT or related field, or equivalent hands-on experience.
• Certifications from vendors like Fortinet, Cisco, Microsoft, VMware, etc.
• Strong knowledge of hardware, OS, and virtualization technologies
• Proficient in Windows Server, Active Directory, DNS, Exchange, and Office 365
• Solid understanding of networking (TCP/IP), cloud platforms, and IT security
• Experience managing networks and firewall configurations
• Excellent troubleshooting, documentation, and communication skills
• Client-focused, analytical, and able to manage multiple priorities
• Self-driven with a proactive approach to learning and problem-solving

Responsibilities

• Deliver advanced troubleshooting and resolution of hardware, software, and network-related issues.
• Assist in the configuration, deployment, and maintenance of servers, workstations, and network equipment.
• Monitor system performance and implement necessary upgrades to ensure optimal reliability and efficiency.
• Uphold IT security standards and ensure compliance with industry best practices.
• Collaborate with clients to understand technical requirements and deliver effective solutions.
• Maintain accurate technical documentation and contribute to continuous improvement initiatives.
• Engage in ongoing professional development to remain current with emerging technologies and industry trends.

Skills

Troubleshooting

Documentation

Communication

Analytical thinking

Education

Degree in IT or related field

Tools

Fortinet

Cisco

Microsoft

VMware

Job description

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you.

What is the role Monday - Friday 40 hour working week. Based on site in Lincoln and working within the education sector, the Support Engineer L2 provides advanced technical support while bridging the gap between service delivery and systems engineering teams. The role is responsible for resolving complex technical issues, supporting infrastructure projects, and maintaining stable, secure, and high-performing IT systems to ensure excellent user experience. This role also requires the accurate completion of daily timesheets, with a strong attention to detail. Must be a NZ Citizen or hold permanent residency Must have a NZ Driver's License (Full or Restricted)

Responsibilities

• Deliver advanced troubleshooting and resolution of hardware, software, and network-related issues.
• Assist in the configuration, deployment, and maintenance of servers, workstations, and network equipment.
• Monitor system performance and implement necessary upgrades to ensure optimal reliability and efficiency.
• Uphold IT security standards and ensure compliance with industry best practices.
• Collaborate with clients to understand technical requirements and deliver effective solutions.
• Maintain accurate technical documentation and contribute to continuous improvement initiatives.
• Engage in ongoing professional development to remain current with emerging technologies and industry trends.
• Please note that this is a general description.

Desirable

• Degree in IT or related field, or equivalent hands-on experience.
• Certifications from vendors like Fortinet, Cisco, Microsoft, VMware, etc.
• Strong knowledge of hardware, OS, and virtualization technologies
• Proficient in Windows Server, Active Directory, DNS, Exchange, and Office 365
• Solid understanding of networking (TCP/IP), cloud platforms, and IT security
• Experience managing networks and firewall configurations
• Excellent troubleshooting, documentation, and communication skills
• Client-focused, analytical, and able to manage multiple priorities
• Self-driven with a proactive approach to learning and problem-solving

What we offer

• A friendly team environment with a strong technical support network.
• Opportunity to work with the IT industry's latest technologies.
• Internal career growth for high performers and IT super-stars
• An opportunity to earn while you learn with our Certification Bonus Program
• EAP Program – Raise limited.
• Three free sessions per year.
• Cost price on products from our suppliers
• Referral Bonus Initiative
• School holiday – Projects and Training opportunities

New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”). View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/