End User Support Engineer x3

Kainga Ora; Auckland; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Five weeks leave

Insurance benefits

Flexible working

Job summary

Kāinga Ora is seeking an End User Support Engineer to deliver end-to-end support across our organisation. You will be the first point of contact for end users, handling incidents from start to finish and ensuring a seamless technology experience for our people.

In this role, you’ll work across Service Desk and Field Support, providing Level 1 and 2 support for hardware, software and digital workplace technologies while delivering outstanding customer service to Kāinga Ora employees.

Qualifications

• Proven technical troubleshooting across end-user hardware, software, OS, and business apps.
• Strong analytical and problem-solving skills with the ability to own incidents and drive to resolution.
• Ability to manage multiple priorities while meeting service levels in a fast-paced environment.
• Experience collaborating with external vendors/service providers for seamless delivery.

Responsibilities

• Provide Level 1 and 2 end-user support across hardware, software and digital workplace technologies.
• Manage incidents and service requests from initial response to resolution.
• Support escalation and resolution of complex technical issues.
• Occasional onsite visits and remote/phone support for users.

Skills

Troubleshooting

Analytical thinking

Prioritization under SLA

Vendor collaboration

Tools

Microsoft technologies

Job description

• Be the technology expert who keeps our people connected, productive and supported
• Are you a proactive problem-solver who thrives on helping people & embraces continuous improvement?
• Permanent roles – Auckland and Christchurch based, 5 weeks leave and insurance benefits

Te whiwhinga mahi - Our opportunity

Kāinga Ora are looking for an experienced and customer-focused End User Support Engineer to provide exceptional technical support across our organisation. In this dynamic role, you'll be the trusted first point of contact for end users, delivering end-to-end support and ensuring a seamless technology experience for our people. As an End User Support Engineer, you'll provide both Level 1 and Level 2 support across a broad range of hardware, software and digital workplace technologies. You'll manage incidents and service requests from initial response through to resolution, while also supporting the escalation and resolution of more complex technical issues. Working across both Service Desk and Field Support, you'll combine strong troubleshooting and problem-solving skills with a genuine passion for customer service. Whether supporting users via phone, remote tools or onsite visits, you'll play a key role in keeping our technology services running smoothly and efficiently

Ngā pūmanawatanga ōu - What you will bring

We’re looking for a customer-focused Service Desk or End User Technology support professional who combines strong technical expertise with a passion for delivering exceptional support experiences. You'll be confident working across both Service Desk and End User Technology environments, in particular with Microsoft technologies. Your ability to troubleshoot, resolve issues, and build positive relationships with users at all levels of the organisation will be your key to success. Our End User Support Engineers are approachable and thrive on delivering outstanding customer service to all Kainga Ora employees. What you'll bring:

• Proven technical troubleshooting expertise across end-user hardware, software, operating systems, and business applications
• Strong analytical and problem-solving skills, with the ability to take ownership of incidents, identify root causes, and drive issues through to successful resolution
• The capability to effectively manage multiple competing priorities while consistently meeting service level expectations in a fast-paced operational environment
• Experience collaborating with external vendors and service providers to ensure seamless service delivery and positive business outcomes.

Nōu te rourou - What's in it for you?

We offer competitive salaries, five weeks' annual leave and a benefits package including a range of insurances, flexible working arrangements and career development. These benefits are described in more detail here https://careers.kaingaora.govt.nz/a-great-place-to-work/benefits As a Kāinga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need. We want to ensure you are healthy and have work-life balance. We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments and study opportunities.

Mō mātou - Our Organisation

At Kāinga Ora, ours is the important responsibility of transforming New Zealand’s housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive. What is exciting about working for Kāinga Ora is getting the chance to make a real and positive impact on New Zealanders’ lives. With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa. We are passionate about transforming New Zealand for the better. That includes being a trusted partner for Māori and iwi, protecting and enabling their rights, interests and aspirations under the guidance of Te Tiriti o Waitangi.

Ō tātou uara - Our values

Our values were developed by us, for us. They unite us as an organisation and guide how we work every day. Our values are:

• Manaakitanga – People at the Heart
• Mahi Tahi – Better Together
• Whanake – Be Bold

Tūhono mai - Join us

Applications close Sunday 13th September at 11:55pm.

We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation. If you don’t tick all the boxes in this listing but think that you could be a great fit based on your unique background and skillset, we would welcome an application from you. Don’t hesitate, as we may review applications as they are received and reserve the right to close advertising early.